Quality Assurance Specialist

Hilton Grand Vacations • Stateline, NV

4d • Onsite

About The Position

There’s something truly fun and exciting about Hilton Grand Vacations. Our inspiration drives us in making a positive impact and memorable experiences for our owners, team members and guests. HGV Team Members are at the center of everything we do and it’s their talent, passion, and dedication that drives our success! Quality Assurance is the primary liaison to the customer and handles the customer follow-up process.

Requirements

• High School Diploma/GED or equivalent experience
• Have open schedule to work weekends and holidays
• Current CA or NV notary public or ability to obtain within 90 days
• Current California Real Estate License and/or Nevada Timeshare License
• 1-3 years of related experience
• 1+ years supervisory experience

Responsibilities

• Provide professional and courteous service to all owners and guests in accordance with HGVC’s standards of integrity and quality service
• Provide excellent service to guests and new owners from the date of purchase until the time their membership account has been established.
• Build reports
• Keep up with materials that need to be ordered.
• Ensure compliance standards are being met
• Meet with current owners at the Sales Gallery and resolve any issues they may have

Benefits

• Excellent health care options (medical, dental, and vision)
• 401(k) with Employer matching
• Employee Stock Purchase Program
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• The industries top training in a lively environment
• Our Go Hilton Team Member Travel Program offers Team Member and family travel discounts
• Perks at Work Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED