Quality Assurance Specialist - 11-205 - SC/ Lilly's Place

The Salvation Army Southern California•Los Angeles, CA

19h

About The Position

The Quality Management (QM) Coordinator is responsible for promoting quality programmatic achievement and performance improvement throughout The Salvation Army (TSA) Alegria through ongoing monitoring and departmental coordination of government contracts, licensing, and TSA requirements.

Requirements

S. or B.A. Degree or equivalent with a minimum three years of working experience.
One year experience working with cross-department projects using analytical and communication skills.
Two years of administrative experience
Knowledge of County of Los Angeles Quality Management requirements
Must pass criminal records check, TB test, and physician screening
Demonstrate high ethics and integrity.
Basic knowledge and sensitivity regarding issues of homelessness and/or HIV/AIDS
Excellent communication skills, both verbally and written.
Strong results oriented and detail oriented problem solving skills.
Ability to maintain detailed and accurate records meeting QM deadlines.

Responsibilities

Monitor personnel requirements outlined in contracts and licensing regulations and ensure human resource records include evidence of qualifications.
Identify and communicate training opportunities to staff with education requirements outlined in contracts and regulations.
Assist in the implementation and documentation of in house training to ensure policies and procedures are followed.
Record client grievances and manage documentation of complaints and organization responses.
Manage client file audits to ensure documentation is complete according to contracts and licensing and report results to the Quality Management Committee.
Solicit client feedback through survey and interview process that determines both access to and satisfaction with services.
Maintains current and accurate records of all relevant quality management communications, audits, and corrective action plans with regulatory and funding agencies.
Meet with the Quality Management Committee on a monthly basis to review grievances, incident reports, client feedback, outcome performance, and file audits. Maintain accurate minutes of meetings.
Maintain the Quality Management Plan to remain current with policy, contracts, and regulations.
Gathers relevant data and compile statistical program reports for contracts and internal reporting.
Audit data collection to ensure statistical information is accurate and reflects requirements of contracts.