Quality Assurance Specialist

CENTER FOR HUMAN SERVICES•Modesto, CA

12d•Onsite

About The Position

Center for Human Service is one of the largest, local non-profits serving Stanislaus County youth and families. Our mission is simple…to change lives and build futures through programs that strengthen and support youth and families. CHS is a place that brings together smart, talented people from diverse backgrounds. We’ve cultivated a truly unique workplace environment that is anchored by our values…integrity, responsiveness, respect, partnerships, innovation and results.

Requirements

Minimum of one year of office experience.
Good organizational and communication skills (verbal/telephone/written).
Knowledge of Microsoft Word/Excel.
Ability to work with a variety of people and situations.
Ability to multi-task, work independently, and establish priorities.
Pass agency paid criminal justice screening including fingerprints.
Pass agency paid TB (Tuberculosis) screening.
Pass agency paid health screening and/or drug testing, if required.
Valid California Driver’s License and proof of auto insurance coverage.
Pass agency paid MVR clearance with no more than 2 points - if you are under the age of 25 our insurance company will not allow any points.
Represent the agency in a professional and competent manner.
Advocate for the best interests of the agency and clients we serve.
Establish and maintain effective working relationships with the general public, co-workers, clients, supervisors and members of diverse cultural and linguistic backgrounds regardless of race, color, creed, religion, gender, sexual orientation, gender identity or expression, national origin, age, ancestry, political affiliation, citizenship, disability, medical conditions, marital status, amnesty and military or veteran status.
Will promote and support a culturally and linguistically diverse workforce and be responsive to the population within our service area.
Maintain confidentiality and confidential information in accordance with legal standards and/or agency regulations.
Participate in assigned scheduled agency meetings, in-service trainings, conferences and other trainings as determined by the supervisor. This includes serving as an agency representative at assigned community meetings.
Observance of assigned working hours and program appointments by

Nice To Haves

Knowledge of BHRS Database and Clinic Tracker system a plus.

Responsibilities

Data Entry of paperwork into BHRS and CHS electronic health record.
Notification of difficulties encountered in data collection and completeness of documentation.
Process Behavioral Health surveys and incoming/outgoing transfers.
Responsible for the monitoring and maintenance of Behavioral Health program assignment and master logs.
Ensure integrity of all counseling services database and tracking systems including the collection and entry of language, referral and various other statistics as required by the program.
Complete clearing process and schedule incoming referrals for various Behavioral Health programs.
Prepare and distribute reports as required.
Process and mail letters (PCP, NOABD…)
Receive, log and monitor fulfillment of Request for Records
Make copies, scan, file and distribute incoming faxes as necessary.
Receiving and processing calls from other agencies.
Provide support to Psychiatrist and schedule appointments as required.
Verify Medi-Cal eligibility.
Audit charts and verify corrections.
Transport charts/mail as necessary.
Assist in providing training for new Behavioral Health staff.
Process chart requests/maintain charts on site.
Develops, recommends, implements and updates program policies and procedures (as needed).
Provide Administrative support as required.
Contribute to team effort by performing other duties as assigned.