Quality Assurance Specialist

Nippon Paint Automotive Americas, Inc.•Lansing, IL

About The Position

Conducts activities to support the Quality Assurance program designed to ensure prevention of quality issues through standardization and maintenance of processes and procedures. Perform customer complaint investigations, determine root cause and implement sustainable countermeasures.

Requirements

Bachelor Degree preferably in a Technical Field or minimum of 4 years or equivalent experience.
Experience in ISO Quality systems

Nice To Haves

Exposure to Lean Manufacturing

Responsibilities

Participate in the development of product and process specifications
Create and implement inspection and testing criteria or procedures for quality control
Coordinate the selection and implementation of quality control equipment such as inspection gauges
Review and update standard operating procedures or quality assurance manuals
Document the key risks and controls and the assessment of adequacy
Create, implement and maintaining comprehensive processes to improve clarity and consistency
Assists in scale up study, review and verification of new technology and equipment to predict and prevent quality issues prior to first production batch.
Identify critical points in the operations process and specify sampling procedures to be used at these points
Conduct experiments to identify the abnormal quality of products including raw materials and identify root cause of the problems.
Research identified discrepancies to determine the root cause and provide recommendation on how to mitigate the risk.
Works with technical and operations to resolve and prevent new product scale up issues.
Investigates customer issues related to quality concerns for all aspects of NPAA including paint, process, containers or delivery.
Determine short term immediate countermeasures and containment activity to: Get customer back to running their production line, Prevent the outflow of off quality to other customers., Contain off quality materials within NPAA facility and external warehouses.
Create RCA/investigation reports for internal and external customers
Analyze customer’s complaints for patterns and trends and summarizing trends to make corrective action recommendations
Monitor performance of quality control systems to ensure effectiveness and efficiency
Report and track any significant deviations from quality standards, identify and implement corrective actions for continuous improvement / PDCA projects.
Produce reports regarding nonconformance of products or processes, root cause analysis, or quality trends.
Participate in root cause analysis of off quality batches at NPAA.
Participate in meetings with customers or suppliers as representative of NPAA Quality Department.
Travel to customers or suppliers as Quality representation, as necessary.

Benefits

annual merit increases
an annual incentive bonus plan
11 paid holidays each year
paid time off to support work-life balance
comprehensive health and welfare plans
a 401(k)program featuring an exceptional company match
tuition reimbursement
employee recognition programs
opportunities to grow within the organization
company events throughout the year celebrating and appreciating our employees’ hard work and dedication