Quality Assurance Specialist - Temp

Hilton Grand Vacations • Orlando, FL

7d

About The Position

This is a temporary role intended to support current business needs for a limited time. As a Specialist Quality Assurance, we are looking for a strong-minded individual who is looking to be involved at the end of our sales process. This person assists with closing documents as a customer makes a decision to purchase our vacation ownership product. If you have strong customer service skills and administrative experience, this may be the perfect job for you!

Requirements

• Possess or the ability to acquire a Tennessee Timeshare License.
• High School Diploma/GED.
• Ability to work flexible schedules to include mornings, evenings, weekends and holidays.
• Strong ability to efficiently resolve complex customer service issues.

Nice To Haves

• Timeshare Sales Experience
• Timeshare Quality Assurance Experience
• CRM Software Experience
• Microsoft Product Experience

Responsibilities

• Assists with closing documents as a customer makes a decision to purchase our vacation ownership product.
• Primary liaison to the customer and the customer follow-up process in regard to contracts and deeding of the client’s new purchase.
• Assures new owners understand their paperwork and contracts, assisting them in making their reservations and assuring owners have all the information they need to feel comfortable with their purchase.
• Directly responsible for follow up and post-sale contact with new owners to assist in the reduction of cancels and kicks.
• Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service.
• Provides technical assistance, support and advice to owners regarding the product and services associated with ownership.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED