Coordinator Quality Assurance
Hilton Grand Vacations•Las Vegas, NV
About The Position
As a Quality Assurance Specialist, you will be the primary point of contact for customers, guiding them through contracts, reservations, and ownership-related matters. Your role is crucial in reducing cancellations and ensuring new owners feel confident about their purchases. You will collaborate closely with the Sales and Hospitality teams to deliver exceptional customer service.
Requirements
- Customer service skills
- Contract knowledge
- Reservation management
- Ownership-related matter expertise
- Collaboration skills
Responsibilities
- Serve as the primary point of contact for customers regarding contracts, reservations, and ownership.
- Reduce customer cancellations.
- Ensure new owners feel confident about their purchases.
- Collaborate with Sales and Hospitality teams to deliver exceptional customer service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
