Quality Assurance (QA) Specialist – Full-Time

PARALEGAL ASSIST LLC•Picture Rocks, PA

About The Position

Paralegal Assist, LLC is seeking a full-time Quality Assurance Specialist to maintain the accuracy, consistency, and professionalism of work produced for client law firms. The role reviews estate and trust administration documents and related materials, verifies critical information, identifies errors and discrepancies, and ensures completed work meets company standards before it is finalized or delivered to clients. The successful candidate is detail-oriented, organized, analytical, and committed to excellence. The position requires sound judgment, strong written and verbal communication, the ability to give constructive feedback, and care in handling confidential legal and financial information. The company provides training and resources on its procedures, systems, and quality standards, and expects the specialist to take initiative, learn, work independently as skills develop, and collaborate with the team in a fast-paced, detail-driven environment.

Requirements

College degree in a relevant field and/or equivalent professional experience.
Experience in quality assurance, document review, legal administration, accounting, financial services, or another detail-intensive professional environment.
Exceptional attention to detail and commitment to accurate, polished work.
Strong critical-thinking skills, including the ability to identify discrepancies, investigate concerns, and determine when clarification is needed.
Strong written and verbal communication skills and the ability to explain necessary corrections clearly.
Proficiency in Microsoft Office, particularly Word, Excel, and Outlook, and comfort learning new software and technology.
Strong organization and ability to manage competing priorities and meet deadlines.
Understanding of confidentiality and sound professional judgment.
Comfort reviewing others' work and providing constructive, respectful feedback.
Accountability, ownership, dependability, motivation, and adaptability.
Ability to work independently and collaboratively.
Willingness to accept feedback, learn, and seek ways to improve processes and performance.

Nice To Haves

Experience in a legal office.

Responsibilities

Review estate and trust administration documents, correspondence, reports, and related materials for accuracy, completeness, consistency, and professional presentation.
Identify and document errors, omissions, discrepancies, and inconsistencies before documents are finalized or submitted.
Verify names, dates, figures, calculations, supporting documentation, and other critical information.
Review documents for formatting, spelling, grammar, punctuation, and compliance with company standards.
Ensure completed work follows established procedures, checklists, and quality assurance guidelines.
Communicate identified issues and recommended corrections clearly and professionally to appropriate team members.
Follow up to ensure identified errors have been corrected.
Maintain accurate records of quality reviews, recurring issues, and completed corrections.
Identify patterns in errors and recommend improvements to accuracy, efficiency, and internal processes.
Collaborate with Estate and Trust Administration Specialists, Legal Assistants, Tax and Accounting Specialists, and management to maintain consistent quality standards.
Manage multiple assignments, meet established deadlines, and maintain attention to detail.
Use company software, document management systems, and task management tools to track assignments and communicate progress.
Maintain strict confidentiality of client information and sensitive legal and financial documents.
Help coworkers as needed and contribute to a collaborative team environment.