Supervisor, Quality Assurance (QA)

AAR • Lake City, FL

1d • Onsite

About The Position

The Supervisor, Quality Assurance reports directly to the Manager, Quality Assurance and coordinates and oversees daily Quality Assurance activities. The role provides leadership, direction, and support to Quality Assurance Auditors and Safety Inspectors, and assists with administering and executing the Quality Assurance Program. The supervisor may act on behalf of the Quality Assurance department within assigned duties and delegated authority. Responsibilities may be delegated to a qualified person in coordination with the Manager, Quality Assurance, but the supervisor retains overall responsibility for ensuring assigned activities are properly administered, completed, and monitored in accordance with approved procedures, regulatory requirements, and company policy.

The position works in both an office and aircraft hangar setting. The role may involve irregular schedules and occasional domestic travel, including local and out-of-town travel. Physical duties include sitting, standing, walking, bending, reaching, moving around the facility, and occasionally climbing ladders and platforms to varying aircraft heights. The employee may be exposed to noise, dust, vibration, and chemical fumes within OSHA limits.

Requirements

• Ability to communicate effectively in standard English, orally and in writing; must be able to read, write, and understand English.
• Ability to interact pleasantly and professionally with all departments, management levels, customers, and vendors.
• Willingness to work an irregular schedule when required.
• Familiarity with FAA regulations 14 CFR Parts 43, 145, and 121.
• Five years of hands-on aircraft maintenance experience or five years of specialized experience in a related aviation field.
• Ten years of experience in transport-category maintenance, inspection, or equivalent military experience.
• Proficiency with PC applications, including word processing, spreadsheets, and data analysis tools.
• Strong written, verbal, presentation, and interpersonal skills.
• Ability to analyze information and use problem-solving skills.
• Ability to work under adverse conditions in a production or aircraft hangar environment.
• High school diploma or equivalent.
• Ability to travel occasionally; a driver’s license is required for local and out-of-town travel.
• Ability to meet the physical requirements of the role, including occasionally climbing ladders and platforms and performing typical bending, stooping, reaching, and stretching.
• Normal or corrected hearing and vision.

Nice To Haves

• A&P certification preferred.

Responsibilities

• Coordinate day-to-day Quality Assurance activities, including audits, surveillance, investigations, corrective-action follow-up reviews, and assigned quality projects, in accordance with schedules and priorities.
• Assign and monitor the workload of Quality Assurance Auditors and Safety Inspectors to support the Quality Assurance Program and provide appropriate coverage for facility operations.
• Monitor the completion status of audits, investigations, Corrective Action Requests (CARs), Corrective Action Follow Up audits (CAFUs), surveillance activities, and special assignments, and provide status updates to the Manager, Quality Assurance.
• Review audit reports, surveillance findings, investigation reports, objective evidence, and supporting documentation for completeness, accuracy, clarity, and procedural compliance before submission to the Manager, Quality Assurance.
• Assist Quality Assurance personnel with interpreting and consistently applying company manuals, regulatory and customer requirements, audit criteria, surveillance processes, and investigation procedures.
• Provide mentoring, coaching, and on-the-job training support to Quality Assurance Auditors and Safety Inspectors.
• Assist the Manager, Quality Assurance with developing, administering, and maintaining audit schedules, surveillance plans, corrective-action follow-up schedules, staffing assignments, and quality performance metrics.
• Support the development, review, implementation, and monitoring of corrective and preventive actions arising from audits, investigations, customer and FAA findings, occurrence reports, surveillance activities, and quality system reviews.
• Coordinate assigned quality investigations and assist with root cause analysis to identify systemic deficiencies, contributing factors, and improvement opportunities.
• Monitor quality-system trends, repeat findings, recurring discrepancies, overdue actions, surveillance results, and adverse performance indicators; report significant or emerging concerns to the Manager, Quality Assurance.
• Assist with regulatory inspections, customer audits, external quality assessments, and special quality projects as assigned.
• Review proposed CARs for completeness and supporting evidence before submission to the Manager, Quality Assurance for classification, approval, and formal issuance.
• Coordinate follow-up to verify implementation of assigned corrective actions and support effectiveness reviews when conducted by appropriately qualified Quality Assurance personnel.
• Ensure Quality Assurance records are entered, maintained, and retained according to company requirements.
• Ensure personnel assigned to audits and specialized Quality Assurance activities have the required training, experience, knowledge, and documented qualifications; elevate qualification or resource concerns to the Manager, Quality Assurance.

Benefits

• Competitive salary and quarterly bonus package.
• Medical, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Generous paid time off program.
• Professional development and career advancement opportunities.
• Accommodation in accordance with applicable laws through all stages of the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED