Quality Assurance Specialist- Rapid Service Response
About The Position
The Quality Assurance staff is responsible for quality assurance and data reporting for the Rapid Service Response Program (RSR) at Gemma Services, a brief home-visiting intervention. Duties include collaborating with program and fiscal staff to ensure compliance with reporting requirements, auditing charts, recommending workflow improvements, and managing the quality assurance plan. Must understand relevant local, county, state, and federal standards and internal policies for child welfare prevention programs. Works with both internal departments and external partners to coordinate services, reports information to the RSR Director, responds to referrals and requests, and assigns cases after assessing referral details. Participates in case conferences to evaluate service suitability. Oversees quality assurance and data reporting for RSR, including working closely with staff to maintain compliance, chart audits, workflow recommendations, and management of the QA plan, with thorough knowledge of regulations and internal policies. The Quality Assurance staff will: Monitor DHS performance metrics; develop dashboards and tickler systems to meet deadlines Design and participate in continuous quality improvement efforts. Lead chart audits, prepare for inspections/site visits, manages corrective actions. Ensure real-time PFDS data entry; submits monthly utilization and outcome data; supports quarterly quality/safety reports
Requirements
- Minimum of three (3) years of experience working in healthcare, social services or education services setting with electronic record keeping
- Bachelor’s degree in social service, population health or related field is required
- Training in quality assurance methodologies, data systems, and compliance
Nice To Haves
- Experience in quality assurance preferred
- Master’s degree preferred
Responsibilities
- Collaborating with program and fiscal staff to ensure compliance with reporting requirements
- Auditing charts
- Recommending workflow improvements
- Managing the quality assurance plan
- Understanding relevant local, county, state, and federal standards and internal policies for child welfare prevention programs
- Working with both internal departments and external partners to coordinate services
- Reporting information to the RSR Director
- Responding to referrals and requests
- Assigning cases after assessing referral details
- Participating in case conferences to evaluate service suitability
- Overseeing quality assurance and data reporting for RSR
- Working closely with staff to maintain compliance
- Conducting chart audits
- Making workflow recommendations
- Managing the QA plan
- Monitoring DHS performance metrics
- Developing dashboards and tickler systems to meet deadlines
- Designing and participating in continuous quality improvement efforts
- Leading chart audits
- Preparing for inspections/site visits
- Managing corrective actions
- Ensuring real-time PFDS data entry
- Submitting monthly utilization and outcome data
- Supporting quarterly quality/safety reports
Benefits
- Full medical insurance coverage at no cost to the employee
- Eight (8) paid holidays
- Over three (3) weeks of paid time off in the first year
- Referral bonuses
- Education assistance
- Self-care funds for each program to participate in wellness activities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
