Quality Assurance Specialist

Cresco Labs•Kankakee, IL

11d•Onsite

About The Position

Cresco Labs is seeking a Quality Assurance (QA) Specialist to join their manufacturing facility. This role is responsible for assisting with quality-related activities, including sampling and inspection of finished products, managing customer complaints, conducting product investigations, and implementing Corrective and Preventive Actions (CAPA). The position supports product families such as cannabis flower, cannabis oil, manufactured infused products, and infused food products. The QA Specialist will help ensure products meet all specifications and maintain brand consistency, identify potential quality risks, and collaborate with operations personnel to develop improvement opportunities. The ideal candidate will have a strong attention to detail and experience in a highly regulated industry.

Requirements

Bachelors Degree with 3-5 years’ relevant experience preferred OR any combination of relevant experience that clearly demonstrates the ability to perform the duties as described above.
Prior experience in highly regulated industry.
Prior experience in Quality Assurance or Quality Control function.
Prior experience with product sampling, inspection procedures, customer complaints, product investigations, and CAPA.
Ability to follow written procedures and monitor others for adherence to written procedures.
Ability to create or update written procedures with site operations personnel.
Strong written and verbal communication skills.
Detail-oriented.
Utilizes critical thinking to troubleshoot issues, work collaboratively with a team to brainstorm solutions, and implement improvement solutions.
Requires work around plant material, which could include exposure to plant pollen and/or dust.
Requires ability to sit, stand, kneel, and/or do repetitive actions with your hands for long periods of time.
Requires ability to lift up to 50 lbs to torso level.
Must be 21 years of age or older to apply.
Must comply with all legal or company regulations for working in the industry.
Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Nice To Haves

Highly desirable: healthcare, medical devices, pharmaceutical, consumer packaged goods (food), cannabis.
Highly desirable: FDA, HACCP, SQF experience.

Responsibilities

Performs finished product sampling and inspection.
Performs equipment and product line clearances before production runs.
Writes customer complaints and product investigations, helping to assess risk, identify root cause, CAPA plans, and implementing solutions with business partners.
Writes QMS documents, including routing and/or approval of change request packages, as requested.
Inspects packaged orders to ensure correct content and quantities, as deemed necessary.
Reviews in-process batch documentation to ensure real-time compliance to product specifications, good documentation practices and written policies/procedures.
Reviews in-process batch documentation, logbooks, test results, and good documentation practices.
Performs batch record reviews and audits as assigned.
Collaborates with operational functions to troubleshoot manufacturing and production defects, CAPA, and customer complaints.
Provides advice with process improvements to eliminate errors and reduce risk.
Monitors compliance to established Good Manufacturing Practice (GMP) and Safe Food Quality (SQF) guidance.
Executes action plans for product quarantine, destruction, rework, withdrawal/recall.
Conducts all duties in compliance with safety rules, applicable SOPs, and other applicable guidelines.