Quality Assurance Specialist
About The Position
HGV now offers first day Benefits to our new employees! We are seeking a polished and motivated individual who wants to play a key role in the final stage of the sales process. As a Quality Assurance Specialist, you will serve as the primary liaison between our customers and the contractual aspects of their new purchase, guiding them through the closing process, and ensuring a seamless ownership experience. If you have strong customer service skills, exceptional attention to detail, and administrative experience, this could be an excellent opportunity to join our team and make a meaningful impact! Pay Range: $29 - $32 per hour depending upon experience.
Requirements
- 1 or more years of customer service experience
- Active Utah Notary Public Commission or ability to obtain one within 90 days of employment
- Active Utah Real Estate License or ability to obtain one within 90 days of employment
- High School Diploma/GED
- Ability to work flexible schedules to include mornings, evenings, weekends and holidays
- Strong ability to efficiently resolve complex customer service issues
Nice To Haves
- More than 1 year of experience in notarizing contract documents
- BA/BS/Bachelor's Degree
- 2+ years of Supervisory experience
- Active Utah Real Estate License and/or active Notary Public Commission
Responsibilities
- Ensure new owners comprehend their paperwork and contracts, guiding them through the reservation process and addressing any concerns to improve their confidence in their purchase.
- Take ownership of post-sale follow-up, minimizing cancellations and ensuring a smooth transition for new owners
- Collaborate closely with the Sales and Hospitality teams to uphold outstanding customer service standards.
- Offer technical support and advice to owners regarding product features and associated services.
Benefits
- Medical coverage from your first day
- Dental coverage from your first day
- Vision coverage from your first day
- PTO That Fits Your Lifestyle
- Travel Like an Insider – Stay at Hilton properties starting at $40/night + dining discounts
- Get Paid Your Way – Early access to your paycheck with DailyPay
- Plan for Your Future – Automatic enrollment in our retirement savings plan
- Room to Grow – Real career advancement opportunities within the company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
