Quality Assurance Specialist
About The Position
For over 80 years, Betz Pools Ltd. has been a trusted leader in custom pool and spa design, installation, renovation, and service across Canada. We are guided by our CLEAR core values: Communication, Learning, Engagement, Accountability, and Respect. We are seeking a Quality Assurance Specialist with 2–3 years of experience in quality assurance, pool service operations, or field coordination. This role focuses on protecting service quality standards, conducting structured audits, strengthening operational consistency, and improving the overall customer experience across recurring residential service routes. This role does not directly supervise technicians but partners with Service Leadership to improve quality and performance. Success in this role will be measured by improvements in audit scores, reduction in repeat service concerns, documentation accuracy, and measurable increases in customer satisfaction.
Requirements
- 2–3 years in quality assurance, service coordination, or operations
- Strong attention to detail, organization, and problem-solving
- Excellent communication and reporting skills
- Proficiency with Microsoft Office and operational software
- Valid G Driver’s License with clean abstract
Nice To Haves
- Post-secondary education in Business, Operations, or related field
- Experience in pool maintenance or field service
Responsibilities
- Conduct structured field audits of completed service visits to verify chemical balance accuracy, service completeness, documentation standards, and safety compliance. This role audits work performed by both employees and contractors.
- Review customer feedback, callbacks, and service concerns to determine root causes and recommend action plans
- Identify recurring service issues and recommend process improvements to prevent repeat failures
- Track quality metrics, reporting, and corrective actions
- Support training documentation, SOP compliance, and data accuracy
- Collaborate with Service Managers to maintain white-glove customer service standards
Benefits
- Company benefits plan
- Opportunity for performance-based incentives
- Career growth with a long-standing industry leader
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
