Quality Assurance Specialist
About The Position
Paul Davis Restoration is looking for a Quality Assurance Specialist to review estimates and claim files across their Mitigation, Contents, and Reconstruction teams. This role will help identify and resolve issues before they cause delays, rework, or scorecard problems, and will also support Estimators in understanding and meeting requirements. The specialist will learn and apply carrier guidelines, TPA requirements, SLAs, and scorecard expectations, ensuring files meet program-specific estimating and documentation standards. They will also provide constructive feedback and act as a technical resource for the team, identifying training opportunities and process gaps to improve overall file quality and performance.
Requirements
- Experience in restoration, construction estimating, property claims, or a related field.
- Strong knowledge of restoration estimating and documentation.
- Experience with Xactimate/XactAnalysis or similar estimating and claims platforms.
- Familiarity with water, fire, contents, mold, and/or reconstruction.
- Strong attention to detail and problem-solving skills.
- Confidence communicating feedback and working with multiple teams.
Nice To Haves
- Experience with carrier/TPA programs, Symbility, MICA, QA Assist, or AskAIME is a plus.
Responsibilities
- Review estimates and claim documentation for accuracy, completeness, and consistency.
- Identify missing documentation, estimating discrepancies, and potential compliance issues.
- Review Mitigation, Contents, and Reconstruction files using Xactimate/XactAnalysis and other industry platforms.
- Learn and apply carrier guidelines, TPA requirements, SLAs, and scorecard expectations.
- Ensure files meet program-specific estimating and documentation standards.
- Help resolve questions or discrepancies with carriers, TPAs, and internal teams.
- Work directly with Estimators when corrections or additional documentation are needed.
- Explain the why behind carrier requirements and estimating expectations.
- Provide constructive feedback and serve as a technical resource for the team.
- Identify recurring estimating or documentation issues.
- Recognize training opportunities and process gaps.
- Help improve file quality, turnaround times, and overall performance.
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
- Wellness resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
