Quality Assurance Specialist - Intermediate

Hitachi • Toronto, ON

21h • Hybrid

About The Position

As a Quality Assurance Specialist - Intermediate, you will help to promote a culture of Quality within the organization, providing leadership and guidance in Quality Assurance issues to Project Management, Engineering, Industry & Supply Chain, and Services. In this role, you will be allocated to manage project Quality, as a Quality Assurance Manager (QAM), on low to medium complexity projects supporting all disciplines and underlying processes. The QAM represents the Quality authority ensuring that the level of quality provides value and satisfaction to customers.

Requirements

• Minimum B.S in Computer Science, Electrical, Mechanical, or Computer Engineering or equivalent.
• 3 to 5 years of hands-on experience in Engineering System/Software development or as a Quality Assurance Specialist or Manager in a technology or manufacturing setting.
• Solid understanding of general QA practices and procedures, including the Quality Management System.
• Ability to conduct investigations and perform Root Cause Analysis across multiple disciplines (System, Software, Hardware, PMO, etc.).
• Excellent problem-solving, written, verbal, and communication skills.

Nice To Haves

• Hands-on engineering system/software development or Quality Assurance experience in complex system environments with certification constraints (Transportation, Aerospace, Medical Devices, Nuclear, Cybersecurity).
• Knowledge of Transportation domain / CBTC system is an asset.
• ASQ Certification (CQE, CQA, etc.).
• Basic knowledge of Industry Standards: CENELEC/AREMA/IEEE standards.
• ISO 9001.
• Project Lifecycle and Deployment.
• Product Lifecycle.
• System/Software/Hardware development lifecycle.
• Process Improvement Training or background (Six Sigma, DMAIC, etc.).

Responsibilities

• Assure that the concerns of customers are appropriately captured, understood, and efficiently and effectively handled by the Project team.
• Cascade and/or manage the Quality Assurance requirements.
• Adjust Quality Assurance activities with a risk-driven mindset, anticipating and mitigating risks, considering the maturity of the Project team, and focusing on core Quality value-added activities.
• Guide the Project team in the definition and tailoring of the project baseline and validate the resulting plans.
• Control the execution of the Project (in relation to the plans): evaluate achievements at key milestones and deliverables and provide visibility through “Quality Advice.”
• Perform compliance assessment with support for contractual Quality Assurance requirements.
• Write and execute Project Quality Assurance and Software Quality Assurance Plans on low to medium complexity projects.
• Support, coach, and train the Project team in applying processes, proactively identifying risks, and resolving problems.
• Participate in and act as one of the pillars of acceptance in Project Gates/milestones review meetings and prepare Quality input and assessment.
• Provide visibility to the management and alert when necessary; raise a veto in case of non-compliance not properly addressed or in case of a critical event/situation generating a major risk for the Project or for the company, ensuring that action plans are implemented in a timely manner.
• Prepare and deliver the Quality Management Report with support to demonstrate the effectiveness of the quality management process as defined in the applicable plans and standards.
• Participate in Safety Case review and Safety Certification Readiness Review.
• Closely monitor customer feedback (positive or negative) with the Customer Satisfaction Lead.
• Perform Quality Assurance approval for various project artifacts as specified in respective processes, checking that deliverables comply with customer requirements and applicable regulations and standards.
• Support project monitoring by preparing monthly reports on project health status through quality metrics to Project Core Team.
• Perform engineering artifact QA assessments.
• Record and analyze Quality findings to identify trends or issues to address.
• Conduct Root Cause Analyses with support as required in conjunction with other discipline groups (engineering, Safety, PMO, etc.).
• Participate in Lesson Learned and Risk Review meetings, ensure process adherence, and confirm evidence for compliance is available.
• Support Customer audits and perform internal in-process audits (if required by contract); monitor resolution of corrective action plans.

Benefits

• Health, Dental and Vision plans - 100% of premiums are company-paid
• Retirement Savings Plan with a company contribution and a match, and without vesting period
• Company paid holidays - 3 weeks of vacation, Holiday closure, personal emergency leave days and sick days
• Maternity/Parental/Adoption top up pay
• Annual Incentive plan
• Company provided Life Insurance, STD and Employee Assistance Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level