Quality Assurance Specialist - Integration

Woodcraft Rangers•Los Angeles, CA

4d•Hybrid

About The Position

This role is ideal for you if you are passionate about expanded learning and committed to ensuring high-quality program implementation from launch through delivery. As an Integration Quality Assurance Specialist, you partner closely with the Integration Manager and Associate Director, alongside program leadership, to support seamless launches and consistent program quality across sites. You have a strong eye for detail and the ability to observe, assess, and translate findings into clear, actionable feedback. You thrive in fast-paced environments, proactively identifying gaps, solving problems, and supporting continuous improvement. A strong communicator and collaborator, you effectively bridge site-level execution with leadership priorities to ensure programs are aligned, compliant, and set up for success. The Integration Quality Assurance Specialist supports the successful launch and early implementation of expanded learning programs by ensuring quality, consistency, and readiness across all new sites. Working in close partnership with the Integration Manager and Associate Director, this role focuses on monitoring program execution, identifying gaps, and providing actionable feedback to strengthen program delivery during the launch phase. This role serves as a key office-to-field-based partner, ensuring that programs are aligned with organizational standards, compliant with requirements, and set up for long-term success prior to transition to Program Management teams.

Requirements

High School Diploma or equivalent required
At least 1 year of experience managing or supervising a high-performing team.
Minimum 6 months of experience leading a team and/or group of youth in a school or recreational setting (or completion of 6 units in Child Development).
Experience supporting program implementation, quality assurance, or site-level operations.
Familiarity with program budgets, spending plans, or basic fiscal tracking.
Proficiency in Microsoft Office Suite and ability to use a smartphone for work-related tasks (wifi/cell stipend provided).
Demonstrated experience working with ethnically and culturally diverse communities, with an understanding of the needs of high-need communities in Los Angeles and familiarity with youth development principles.
Familiarity with relevant policies and compliance expectations.
Ability to obtain and maintain required clearances and certifications (Live Scan, TB Clearance, CPR/First Aid).

Nice To Haves

Associate’s degree in a related field preferred.
Bilingual in English and Spanish is a plus.

Responsibilities

Conduct site visits during launch to assess program quality, readiness, and adherence to organizational standards.
Observes, documents, and provides clear, actionable feedback to support continuous improvement across sites.
Partner with the Integration Manager to identify and address implementation gaps, ensuring smooth and high-quality program rollouts.
Support the development and alignment of program component schedules (e.g., fitness/recreation, homework support, and club time), ensuring balanced and effective daily programming.
Assist with budget planning by helping to develop spending plans, submit requests on time, and monitor budgets in alignment with program needs.
Ensure program spaces are set up for success, including materials, supplies, and staff readiness to effectively facilitate activities and club sessions.
Reinforce training, onboarding, and operational expectations with site teams to support strong program execution.
Supports quality assurance processes by ensuring compliance, maintaining documentation, and aligning with program expectations.
Communicate real-time insights from the field to inform decision-making and strengthen launch strategies.
Help ensure programs are fully prepared for a seamless transition to ongoing Program Management teams, including schedule alignment and operational readiness.