Quality Assurance Specialist I

MISSION PHARMACAL CO • Boerne, TX

11d

About The Position

Performs functions related to customer complaints to help ensure the integrity of Mission Pharmacal products. The role investigates complaints and batch failures, coordinates with internal parties and customers, supports audits, and performs administrative and special-project work for Quality Assurance.

Requirements

• High school diploma or GED.
• At least 1 to 1 1/2 years of related experience and/or training.
• Ability to perform each essential duty satisfactorily.
• Ability to read and understand policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and prepare and interpret bar graphs.
• Ability to use common-sense understanding to follow written, oral, or diagrammed instructions and address routine problems involving several known variables.
• Regular ability to sit; use hands to finger, handle, or feel; talk or hear; and taste or smell.
• Occasional ability to stand, walk, reach, stoop, kneel, crouch, or crawl; lift and/or move up to 10 pounds; and use close vision, color vision, and adjust focus.

Responsibilities

• Assist in investigating customer complaints and batch failures as required.
• Field customer complaints from the Mission Customer Service Department, Mission Pharmacal business customers, and other sources.
• Conduct complaint investigations according to Mission standard operating procedures.
• Work with department management and responsible parties to complete investigations in a timely manner.
• Track investigation-related action items to ensure completion.
• Communicate completed investigations to business customers.
• Assist the Quality Assurance Manager with audit preparation and audit support.
• Assist the Quality Assurance Manager with special projects.
• Perform additional Master Control administrative functions as assigned.
• Perform other related duties as required or assigned.

Benefits

• 4-day workweek
• Excellent medical, dental, and health benefits
• 150 hours of PTO after 1 year of service
• 10.5 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED