Quality Assurance Specialist 2

State of Nevada • Reno, NV

3d • Onsite

About The Position

The Aging and Disability Services Division (ADSD) is currently recruiting for a Quality Assurance Specialist 2 in Reno, Nevada. This recruitment may be used to fill current and future vacancies as they occur in the following program: Sierra Regional Center (SRC). Quality Assurance Specialists (QAS) are responsible for carrying out quality assurance and performance improvement activities to ensure services are provided in compliance with State and Federal regulations and Developmental Services (DS) Standards for Service Provision. QAS works closely as a unit, both locally and as a statewide team, to promote consistency in the application of policy and service standards. The position requires significant interaction with community providers and may participate in the development of policy and state regulations governing service delivery. Incumbents possess a degree of knowledge and proficiency sufficient to perform work independently with little or no additional training. ADSD fosters a positive, inclusive, and diverse work environment that values innovation, teamwork, and collaboration. The mission of ADSD is to empower individuals and their support systems by providing resources for disabilities and aging - connecting Nevadans to services and improving their quality of life. Quality Assurance Specialists design and implement a comprehensive quality assurance program encompassing clinical and related disciplines at a mental health hospital, residential care facility or community-based program or service for individuals with intellectual disabilities who may also have significant physical and/or mental health issues, rehabilitation facility, or a clinic which provides outpatient medical and psychological services, or the medical system for the Department of Corrections. Incumbents objectively and systematically review and evaluate the quality and appropriateness of client care and services, identify opportunities for improvement, and work with administrators and staff to resolve identified problems and deficiencies.

Requirements

• Bachelor's degree from an accredited college or university in nursing, social work, human development, special education, health science, public health, or other behavioral or social science and two years of professional experience, which included one year of experience providing client services in a human resource services field and one year of experiance performing program evaluation, quality assurance/improvement, and/or utilization review activities for a human resources program; OR one year of experiance as a Quality Assurance Specialist I in Nevada State Service; OR an equivalent combination of experiance and education, above the Bachelor's degree level, as described above.
• accepted practices and methods used in designing quality assurance/improvement reviews and audits
• medical/behavioral terminology
• data collection methods and statistical analysis techniques
• federal and State laws pertaining to inpatient and/or residential practices and procedures
• accreditation standards for human services programs
• medical/clinical or client records documentation standards and procedures
• locate, analyze, interpret, and apply information, data, and research findings
• write narrative and statistical reports, recommendations, correspondence and other materials using computerized graphics and presentation software
• provide technical assistance for agencies regarding quality assurance/improvement and accreditation standards
• apply accreditation, licensing, and certification standards to specific situations
• provide training in quality assurance standards and compliance requirements
• evaluate program effectiveness, recognize existing or potential problems, and formulate recommendations for corrective action
• develop surveys and questionnaires to produce reliable and valid data

Responsibilities

• Review and evaluate appropriateness of client services including access, outcomes and prevention; conduct case reviews including customer interviews and surveys, medical/clinical and case records, facility inspections, and agency/facility policies and procedures; assist in identification of problem areas; monitor high risk/impact areas and processes vulnerable to litigation, adverse publicity, or involvement of law enforcement.
• Evaluate compliance with applicable accreditation, licensing, health and safety, and funding requirements; develop recommendations for corrective actions including serving on committees, providing written reports and summaries, and presenting findings to administrators and department staff; review citations and plans of correction from federal, State, and accreditation reviews; participate in developing corrections and monitor corrections for compliance.
• Provide technical guidance to agency staff and/or contractors regarding quality assurance/improvement activities and requirements; ensure agency/facility staff, contractors and administration are aware of accreditation, licensing, funding, and human rights requirements; provide training to staff, providers, and outside agencies regarding federal and State regulations, program requirements, policies and procedures, accreditation standards, client rights, consent and confidentiality issues, due process, documentation and communication related topics, and other areas as required.
• Review reports of incident, abuse and neglect, rights violations, sentinel events, serious incident, treatment appeals and complaints; ensure applicable regulations and reporting requirements are followed; conduct investigations and contact outside enforcement agencies as appropriate; ensure client confidentiality and privacy as well as the security of documents, reports, and findings.
• Coordinate agency efforts to achieve and maintain accreditation; develop quality assurance/improvement criteria and methodology; coordinate self-assessments using accreditation standards; research, develop and collate data for pre-survey information packets; coordinate, write, and organize information incorporated into official corrective action plans submitted by the agency in response to survey or statements of deficiencies and findings.
• Prepare narrative and statistical reports; participate in budget preparation; monitor and control expenditure of funds for staffing, equipment, supplies and other areas as required.
• Perform related duties as assigned.
• Under direction, incumbents at this level either 1) report to a Clinical Program Planner, agency manager or other administrator in an agency's central office, or 2) report to a Quality Assurance Specialist III and assist in performing quality assurance/improvement activities for inpatient services at a mental health hospital, residential facility or for community-based programs and services.
• Incumbents participate in the evaluation, design, and implementation of quality assurance/improvement activities for programs and services provided by the agency which may include collecting data to evaluate services, summarize findings, and prepare recommendations for improvement; participate in special analytical studies, research and projects; and assist in monitoring grant funds including researching information for participants, coordinating committee functions, and completing annual reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level