Quality Assurance, Senior Field Manager

SunPower • Orem, UT

1d • Onsite

About The Position

About SunPower : SunPower’s mission is to provide industry leading, innovative, end-to-end solar energy solutions with exceptional customer service. With over 30 years of experience in the US Residential Solar industry, we deliver an all-in-one solar solution that supports the transition to clean energy. SunPower continues to grow through strategic acquisitions of leading solar companies. These have included SunPower, Blue Raven Solar, Complete Solar, and Sunder Energy. These transitions bring together the strengths, expertise, and shared commitment to making clean energy simpler and more accessible for everyone.

Position Summary: The Field Quality Manager plays a strategic leadership role in deploying and sustaining quality excellence across field operations, installation processes, and service delivery. This position is accountable for driving 100% First Pass Yield (FPY) and Zero Defects performance while leading continuous improvement initiatives throughout the installation lifecycle. This leader will oversee the implementation, and ongoing improvement of field processes, training programs, installation standards, solar modules, inverters, battery storage systems, and related technologies. The role requires strong collaboration with Escalation, Engineering, Operations, Customer Success, and Installation Partners to ensure consistent execution of quality standards and exceptional customer outcomes. We are seeking an experienced, results-oriented Quality Engineering leader with a proven track record of driving measurable operational improvements through disciplined application of Specifications (SPECs), Standards, RCCA/8D, FMEA, ANDON CORD methodologies, and Lean Six Sigma principles. The ideal candidate is a hands-on leader who combines strategic vision with tactical execution. This individual must possess a strong sense of ownership, a relentless commitment to customer success, and the ability to lead across organizational boundaries with humility, integrity, and a “can-do” attitude. Success in this role requires the ability to build high-performing teams, influence change, and foster a culture of accountability and quality excellence.

Requirements

• Bachelor’s Degree in Mechanical, Industrial, Electrical Engineering, or a related technical discipline required.
• Minimum 7 to 10 years of progressively responsible experience in Quality Engineering, Field Operations, Solar or Semiconductor Industry.
• Demonstrated experience in solar energy systems, battery storage systems, power electronics, or renewable energy technologies.
• Strong understanding of UL, NEC, IEC, and applicable industry certification.
• Demonstrated knowledge of U.S. Department of Energy guidelines, industry standards, electrical codes, and solar installation best practices.
• Proven track record of improving quality, operational efficiency, customer satisfaction, and field performance metrics.
• Experience implementing and sustaining ISO 9001.
• Strong background working with Design Engineering, Field Operations, Manufacturing, Supplier Quality, and Customer Success organizations.
• Demonstrated success driving First Pass Yield improvements, defect reduction, and operational excellence initiatives.
• Exceptional problem-solving and decision-making skills.
• Proven ability to lead cross-functional teams and organizational change.
• Strong coaching, mentoring, and leadership development capabilities.
• Ability to influence stakeholders at all organizational levels.
• Excellent written, verbal, and presentation skills.
• Ability to communicate technical information effectively to management.
• Strong customer-facing skills and ability to build productive relationships with internal and external stakeholders.
• Demonstrates the highest standards of integrity, and professionalism.
• Results-driven with a strong bias for action and execution.
• Team-oriented who thrives in a fast-paced, high-growth environment.
• Positive, optimistic, and resilient with a continuous improvement mindset.
• Willing to engage at all levels of the organization and lead by example.

Nice To Haves

• Master’s Degree preferred.
• ASQ certifications preferred, including: CQA and CQE.

Responsibilities

• Lead the development and deployment of strategies to achieve and sustain 100% FPY and Zero Defects across field operations.
• Champion the adoption and execution of ANDON CORD, RCCA/8D, FMEA, and continuous improvement methodologies.
• Serve as the primary field quality lead, driving compliance with company specifications, industry standards, and regulatory requirements.
• Partner with Engineering, Operations, and Installation Partners to identify, prioritize, and eliminate sources of field defects and rework.
• Develop, implement, and monitor measurable quality metrics, including FPY, defect rates, customer satisfaction, and corrective action effectiveness.
• Lead investigations of field failures, customer escalations, and systemic quality issues using structured problem-solving methodologies.
• Conduct regular quality reviews and risk assessments to proactively identify improvement opportunities.
• Evaluate new products, technologies, installation methods, and battery storage solutions to ensure readiness for field implementation.
• Collaborate with Engineering teams to drive design improvements based on field performance data and customer feedback.
• Develop and deliver quality training programs for Field Managers, District Installation Managers (DIMs), Regional Installation Managers (RIMs), installation crews, and installation partners.
• Coach field personnel on quality standards, inspection methods, RCCA processes, FMEA principles, and continuous improvement techniques.
• Foster a culture of quality ownership, accountability, and customer-focused execution across all field organizations.
• Travel to field locations to observe processes, coach teams, perform quality audits, and support critical customer and operational initiatives.
• Maintain a strong field presence to ensure rapid issue resolution and continuous improvement execution.

Benefits

• Employee RSU Awards program
• Quarterly & Annual bonus program (based on performance)
• Competitive coverage for Health, Dental, and Vision insurance
• PTO/DTO for full-time employees
• 10 paid holidays
• Fully stocked breakroom with snacks, drinks, breakfast, and company provided lunch once a week!
• Ping pong and Corn hole in office
• CanyonPark Perks: Access to a gym, pickleball & basketball courts, outside patio areas, food trucks, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior