Quality Assurance Senior Engineer- Cook (Information Systems Analyst II Option A)

State of Illinois•Chicago, IL

13d•Hybrid

About The Position

This position serves as the Quality Assurance Senior Engineer- Cook for the Department of Innovation & Technology (DoIT). You will lead a team of engineers and analysts in developing and enforcing QA policies aligned with ITIL and industry best practices, ensuring high quality software delivery throughout SDLC. You will collaborate closely with development teams, providing mentorship in QA methodologies, data-driven analysis, and modern test frameworks that elevate product quality and operational performance. By leveraging advanced analytics, you will identify root causes, drive continuous improvement, and deliver meaningful insights to leadership. The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

Requirements

Requires knowledge, skill, and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields.
Requires three (3) years of professional experience in Application Services, management information systems environment, computer application development, or a related Information Technology field.
Requires three (3) years professional experience designing, implementing, and maintaining software quality assurance processes, including creating and executing test cases and test suites, overseeing the defect lifecycle, validating software releases, monitoring production release processes, and developing quality assurance documentation such as reports, operational manuals, or user guides.
Requires three (3) years professional experience with data processing operations and relational databases and test frameworks and reporting tools, including delivering quality metrics and generating and analyzing data to evaluate performance against established standards.
Requires three (3) years of professional experience working with Salesforce, ServiceNow, or other similar Software as a Service (SaaS) platform through activities to include designing and executing test strategies, leveraging automation frameworks, optimizing test coverage, and coordinating quality assurance services for multiple enterprise systems.
Requires three (3) years of professional experience applying System Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) principles, including enforcing department standards and policies, monitoring adherence to quality assurance frameworks, supporting audit activities, and aligning processes with established governance requirements.
Requires the ability to verify identity.
Requires employment authorization to accept permanent full-time position with the State of Illinois.
Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
Requires the ability to travel in the performance of duties.
Requires the ability to work outside of normal hours to meet deadlines and requires the ability to serve in an on-call capacity.
Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
Requires the ability to work overtime including scheduled, unscheduled, short notice, evening, weekends, and holidays.
Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
Requires the ability to lift and carry objects or equipment weighing up to 10 pounds. This is considered sedentary work as defined by the U.S. Department of Labor (20 CFR 404.1567(a)). Sedentary work involves lifting no more than 10 pounds at a time and requires occasional lifting, carrying, walking, and standing.

Nice To Haves

Three (3) years professional experience designing, implementing, and maintaining software quality assurance processes, including creating and executing test cases and test suites, overseeing the defect lifecycle, validating software releases, monitoring production release processes, and developing quality assurance documentation such as reports, operational manuals, or user guides.
Three (3) years professional experience with data processing operations and relational databases and test frameworks and reporting tools, including delivering quality metrics and generating and analyzing data to evaluate performance against established standards.
Three (3) years of professional experience working with Salesforce, ServiceNow, or other similar Software as a Service (SaaS) platform through activities to include designing and executing test strategies, leveraging automation frameworks, optimizing test coverage, and coordinating quality assurance services for multiple enterprise systems.
Three (3) years of professional experience applying System Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) principles, including enforcing department standards and policies, monitoring adherence to quality assurance frameworks, supporting audit activities, and aligning processes with established governance requirements.
Three (3) years professional experience serving as lead worker to professional IT staff, including assigning and reviewing work, mentoring and training team members, monitoring staff engagement and adherence to quality assurance standards, and providing performance input to supervisors.
Three (3) years of professional experience utilizing test analytics and metrics, including delivering quality metrics to leadership, monitoring quality management systems, applying advanced data analytics to identify trends and root-causes, and recommending quality improvement strategies.
Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
Ability to lead and coordinate cross-functional teams, aligning individual contributions toward shared goals to consistently deliver high-impact results.
Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business users, development teams, agency executives, and others.

Responsibilities

Serves as the Quality Assurance Senior Engineer- Cook County for the Department of Innovation & Technology (DoIT) performing complex professional and advisory functions in Application Services for the Quality Assurance Unit, including designing, implementing, and enforcing Department standards and polices to maintain alignment with State of Illinois quality assurance requirements and Information Technology Library (ITIL) frameworks, reflecting industry best practices.
Provides coordination and conducts quality assurance services for systems supported by the division, including designing, delivering, and executing manual and automated tests test cases, and test suites, that maintain functional accuracy, system stability, and long-term maintainability.
Mentors and provides training and guidance of quality assurance standards to various units within the Department on QA best practices, including testing design, defect management, testing tools, quality standards, test documents and analytics.
Serves as a designated lead worker.
Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Benefits

Competitive Group Insurance benefits including health, life, dental and vision plans.
Flexible work schedules (when available and dependent upon position).
10 -25 days of paid vacation time annually (10 days for first year of state employment).
12 days of paid sick time annually which carry over year to year.
3 paid personal business days per year.
13-14 paid holidays per year dependent on election years.
12 weeks of paid parental leave.
Pension plan through the State Employees Retirement System.
Deferred Compensation Program – voluntary supplemental retirement plan.
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.