Quality Assurance Reviewer
About The Position
Under direction, the Quality Assurance Reviewer performs comprehensive, detailed, analytical, and investigative reviews of case records and call recordings for State and Federal Assistance cases. The role reviews cases within an assigned geographic area for compliance with Federal Supplemental Nutrition Assistance Program (SNAP) requirements, State regulations, and Department of Human Services (DHS) rules, policies, and procedures. The reviewer interviews public assistance recipients, responsible relatives, and staff to verify information; analyzes review data; and prepares reports with findings and recommendations for improvement. Travel is required and may include overnight stays.
Requirements
- Knowledge, skill, and mental development equivalent to completion of four years of college, with coursework in one of the behavioral sciences.
- Two years of professional experience in casework or a related area.
- Ability to travel in the performance of duties, with overnight stays as appropriate.
- Ability to work overtime and/or outside regular business hours.
Nice To Haves
- Three years of professional experience administering a supplemental nutrition assistance program.
- Two years of professional experience working with public assistance policies and programs, such as SNAP.
- Two years of professional experience using public assistance interviewing techniques.
- Two years of professional experience examining and evaluating data in accordance with established criteria.
- Two years of professional experience presenting and preparing clear, concise, and accurate reports.
Responsibilities
- Review live calls, recorded calls, and electronic case records for compliance with SNAP regulations, State regulations, and DHS procedures.
- Conduct interviews with public assistance recipients and responsible relatives to verify information.
- Analyze review data and prepare reports on outcomes and findings, using computer programs to identify error trends and recommend improvements to management.
- Review, study, and apply Federal and State policies, procedures, and regulations, as well as DHS policies, rules, and procedures governing the public assistance programs under review.
- Participate in special programs testing proposed procedures, methods, or systems before permanent implementation.
- Travel as needed to perform job duties, including overnight stays.
- Perform other duties reasonably within the scope of the position.
Benefits
- Pension program
- Competitive group insurance benefits, including health, life, dental, and vision insurance
- Three paid personal business days annually
- Twelve paid sick days annually, with carryover from year to year
- Ten to twenty-five days of paid vacation annually, with ten days in the first year of employment
- Thirteen paid holidays annually, and fourteen in even-numbered years
- Flexible work schedules when available and dependent upon position
- Twelve weeks of paid parental leave
- Deferred Compensation Program supplemental retirement plan
- Optional pre-tax Medical Care Assistance Plan and Dependent Care Assistance Plan
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill training and apprenticeship benefits eligibility for qualifying veterans
- Five percent salary differential for bilingual positions
- Commuter Savings Program for Chicago employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
