Quality Assurance Review and Control Specialist

TD•Markham, ON

5d•CA$96,900 - CA$136,800•Onsite

About The Position

This role is for a Quality Assurance Review and Control Specialist in Markham, Ontario, Canada. The position involves supporting the end-to-end development, maintenance, and continuous improvement of Quality Assurance procedures, resources, and communications. The specialist will perform secondary-level quality reviews, apply critical thinking and data analysis to validate process alignment, and identify/implement process improvements. They will act as a Quality Assurance subject matter expert (SME), supporting the design and implementation of scalable solutions, assessing support requests, troubleshooting issues, and recommending solutions. The role also includes coordinating QA and compliance activities, supporting leadership with trend analysis and reporting, and leveraging tools like Power BI, Power Automate, and SQL. The specialist will adapt to new tools and technologies, serve as an escalation point for complex issues, and foster a positive work environment. Additionally, the role supports customer support governance and control objectives, participates in regulatory intake and impact assessments, reviews processes and controls to identify gaps and risks, and leads or supports the implementation of policy and procedural changes. The role also involves monitoring emerging trends to enhance the quality, governance, and control environment.

Requirements

Highly experienced professional with strong expertise in Quality Assurance, governance, and control practices.
Broad business and cross-functional knowledge to develop effective, scalable solutions.
Ability to interpret complex challenges and recommend improvements to processes, controls, and outcomes.
Experience leading or contributing to cross-functional initiatives with significant complexity or risk.
Ability to operate independently, managing priorities, solving complex problems, and guiding others.
Skill in building strong partnerships across teams to support alignment and execution.
Acts as a technical and analytical resource within area of expertise.
Typically reports to a Senior Manager or above.

Nice To Haves

Leverage tools such as Power BI, Power Automate, and SQL to develop efficient reporting solutions and optimize data workflows.
Adapt quickly to new tools, technologies, and processes to improve team capability and efficiency.

Responsibilities

Support the end-to-end development, maintenance, and continuous improvement of Quality Assurance procedures, resources, and communications.
Perform secondary-level quality reviews to ensure accuracy, consistency, and adherence to policies, procedures, and quality standards.
Apply critical thinking and data analysis to validate alignment between processes, procedures, and system outputs, ensuring reliable data for quality review.
Identify and implement process improvements to enhance quality, strengthen controls, and streamline operations.
Act as a Quality Assurance subject matter expert (SME), supporting the design and implementation of scalable solutions aligned to business objectives.
Assess support requests, troubleshoot issues, and recommend effective, practical solutions.
Coordinate QA and compliance-related activities to ensure alignment with regulatory and internal requirements.
Support leadership through trend analysis, reporting, and insights to inform decision-making and performance management.
Leverage tools such as Power BI, Power Automate, and SQL to develop efficient reporting solutions and optimize data workflows.
Adapt quickly to new tools, technologies, and processes to improve team capability and efficiency.
Serve as an escalation point for complex issues, risks, and exceptions.
Foster a positive, ethical, and collaborative work environment.
Support customer support governance and control objectives by contributing to risk strategies aligned with business priorities.
Participate in regulatory intake, impact assessments, and control mapping to applicable requirements.
Review end-to-end processes and controls to identify gaps, risks, and opportunities for standardization across business units.
Lead or support the implementation of policy, procedural, and control changes across functional areas.
Provide SME guidance on complex initiatives, including risk identification and solution design, testing, and implementation.
Monitor emerging trends and identify opportunities to enhance the quality, governance, and control environment.
Ensure programs, policies, and practices are effectively managed and compliant with internal and external requirements.
Conduct analysis to evaluate the effectiveness of controls, processes, and QA programs, providing actionable recommendations.
Support research initiatives and development of materials and presentations for management.
Build and maintain strong relationships across business lines and control functions.
Identify, assess, and escalate risks while supporting a strong control environment.
Maintain confidentiality and exercise sound judgment in handling sensitive information.
Adhere to enterprise frameworks, methodologies, and Code of Conduct.
Contribute to a collaborative, inclusive, and high-performing team environment.
Provide SME guidance, supporting knowledge sharing and capability development.
Mentor team members and promote best practices across the function.
Communicate effectively on priorities, progress, and key deliverables.
Continuously build knowledge of business processes, tools, and industry trends.
Act as a brand ambassador for the function and organization.