Quality Assurance and Quality Control Specialist

Municipal Credit Union•New York, NY

15h•$66,700 - $87,120•Onsite

About The Position

The Quality Assurance and Quality Control (QA/QC) Specialist serves as part of the Second Line of Defense within Risk Management and is responsible for performing independent reviews to evaluate the quality, accuracy, and regulatory compliance of operational activities across the credit union. This role focuses on validating that business processes, transactions, and control activities are executed in accordance with internal policies, regulatory requirements, and defined business requirements. The QA/QC Specialist assesses not only adherence to procedures, but also the appropriateness of decisions, the quality and sufficiency of supporting documentation, and whether outcomes align with intended results. The QA/QC Specialist supports enterprise-wide risk mitigation and continuous improvement by identifying control weaknesses, documentation gaps, and emerging risks, and by providing objective, evidence-based insights to management.

Requirements

Bachelor’s degree required; advanced degree or relevant certifications (e.g., Six Sigma, QA/QC, Risk, Compliance) preferred
Minimum of 2 years of experience in quality assurance, quality control, compliance, or operational risk within financial services; credit union or banking experience strongly preferred
Knowledge of QA/QC methodologies, including control testing, risk-based sampling, and operational review techniques
Understanding of applicable regulatory frameworks, including but not limited to NCUA, NYDFS, CFPB, and BSA/AML requirements
Strong analytical skills with the ability to assess processes, evaluate documentation, and identify inconsistencies, errors, or control gaps
Ability to distinguish between isolated issues and systemic concerns and assess potential risk impact
Strong attention to detail with the ability to maintain accuracy in high-volume environments
Effective written and verbal communication skills, with the ability to clearly document findings and support conclusions with evidence
Ability to manage multiple reviews and priorities while meeting deadlines
Ability to exercise independent judgment and appropriately challenge or validate business decisions while maintaining professional working relationships
Experience with data analysis tools, reporting tools, or QA tracking systems preferred

Nice To Haves

advanced degree or relevant certifications (e.g., Six Sigma, QA/QC, Risk, Compliance) preferred

Responsibilities

Perform risk-based QA/QC reviews and ongoing monitoring across key operational areas, including lending, collections, deposit operations, retail operations, member contact center, and member support functions
Review and validate transactions, account activities, and operational processes to assess accuracy, completeness, and compliance with internal policies, procedures, and regulatory requirements
Evaluate the appropriateness of decisions made by the First Line of Defense, ensuring actions taken are reasonable, supported by adequate documentation, and aligned with established standards
Assess the quality, completeness, and sufficiency of supporting documentation, ensuring that all actions and decisions are clearly documented and traceable to source information
Perform quality control testing and control validation to assess both design and operating effectiveness of key controls and workflows
Execute testing using risk-based sampling methodologies, prioritizing higher-risk activities and identifying both isolated errors and systemic issues
Identify, document, and classify findings, including control gaps, documentation deficiencies, and compliance issues, and assess their potential risk impact
Analyze results across reviews to identify trends, recurring issues, and emerging risks, and provide insights to support continuous improvement and risk mitigation
Prepare clear, concise, and evidence-based QA/QC reports that summarize testing performed, findings identified, and associated risk considerations for management review
Maintain standardized QA/QC workpapers and documentation to ensure all reviews are consistent, complete, and audit-ready
Track and monitor the status of identified findings and corrective actions, and validate that remediation efforts are effectively implemented and address the root cause of the issue
Escalate significant, high-risk, or systemic issues to QA/QC management in a timely manner
Collaborate with business units to communicate findings, clarify discrepancies, and provide recommendations, while maintaining independence from operational ownership and decision-making
Support compliance testing activities, internal audits, and regulatory examinations by providing QA/QC documentation, testing results, and supporting evidence
Stay current on applicable regulatory requirements, internal policies, and industry best practices to ensure QA/QC activities remain relevant and effective
Perform additional duties and special projects as assigned