Quality Assurance Representative, Associate
About The Position
An Associate Quality Assurance Rep in our Customer Boarding Department is responsible for maintaining data integrity while adhering to company policies and practices. This position is accountable for completing detailed data analysis of newly boarded customer accounts and identify inconsistencies in the company CRM that may need to be corrected. In this position, the Associate Quality Assurance Rep will routinely field inbound calls from our Sales Teams. These questions relate to pending applications, software integrations, equipment and missing document requests from the Underwriting Team. Success in this position requires an energetic, solution solving individual eager to support customer loyalty and ensure revenue integrity.
Requirements
- High School Diploma or G.E.D.
- Relevant experience preferred
- Strong attention to detail
Responsibilities
- Review newly approved merchant account details to ensure and maintain data integrity within North, Global and First Data systems
- Verify that key data information is accurate in all systems matching the merchant application
- Identify and execute corrections for inaccurate information or communicate this to senior team members for assistance, timely and accurately
- Ability to learn and understand processing rates and fees, business types, and processing solutions so that key data information makes sense from a business perspective and if it does not take the appropriate steps to question and change the information
- Daily support of the Customer Boarding call queue
- Ongoing collaboration with sales and underwriting teams
- Manage and organize productivity through the effective use of all available resources including database systems and query reports
- Provide positive customer experiences while maintaining a high degree of ethical behavior in all aspects of daily business
- Build and maintain strong working relationships with all North employees and departments by keeping a positive attitude and a collaborative focus in all interactions
- Adhere to company policies as defined
Benefits
- Medical, Dental, & Vision Coverage
- PTO: Vacation, Sick, Holidays
- Birthday Holiday
- Education Assistance
- 401(k) + Match
- Mental Health Support & Well-Being Program
- Company-funded Lifestyle Spending Account
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
