Quality Assurance & Quality Control Specialist

Ashtel Studios Inc•Ontario, CA

21h•$31 - $35

About The Position

The Quality Assurance & Quality Control Specialist ensures products consistently meet company quality standards, regulatory requirements, retailer compliance expectations, and customer satisfaction goals. The role serves as the primary liaison among internal teams, manufacturing partners, third-party laboratories, inspection agencies, and retail customers to maintain compliance and drive continuous quality improvement. The specialist supports regulatory compliance for consumer-packaged goods, including OTC products, medical devices, and cosmetics; manages supplier qualification and audits; coordinates quality and compliance work for product launches and ongoing programs; and oversees testing, inspections, complaint investigations, and corrective and preventive actions. The role also prepares and maintains product compliance documentation and quality records, ensuring they remain accurate, complete, organized, and audit-ready.

Requirements

Bachelor’s degree in quality assurance, Regulatory Affairs, Supply Chain Management, Manufacturing, or a related field.
A minimum of 2–3 years of experience in Quality Assurance, Quality Control, Regulatory Compliance, or Supplier Quality Management within CPG, cosmetics, OTC, medical device, or related industries.
Strong knowledge of GMP, FDA regulations, ISO 9001, ISO 13485, CAPA, supplier quality systems, and auditing standards.
Experience with product inspections, laboratory testing, root-cause analysis, and corrective action management.
Familiarity with retailer compliance requirements and private-label product programs.
Experience managing third-party inspection agencies and laboratory service providers.
Proficiency in Microsoft Office Suite.
Exceptional organizational, analytical, and problem-solving abilities.
Strong verbal and written communication skills.
Ability to manage multiple projects and competing priorities in a fast-paced environment.

Nice To Haves

Bilingual English/Mandarin.
Experience with project management and quality management software such as Monday.com.

Responsibilities

Ensure compliance with applicable local, state, and federal regulations governing consumer-packaged goods, including OTC products, medical devices, and cosmetics.
Review and verify product formulations, labeling, packaging, and marketing claims for regulatory compliance.
Monitor regulatory changes and update quality processes, procedures, and documentation.
Support FDA registrations, regulatory submissions, retailer compliance requirements, and customer audits.
Coordinate third-party laboratory testing programs and evaluate test reports against product specifications, regulatory requirements, and customer expectations.
Conduct supplier qualification, onboarding, and ongoing performance evaluations.
Coordinate and oversee supplier, GMP, and social compliance audits and quality assessments.
Review audit findings and ensure timely implementation of corrective action plans.
Collaborate with suppliers and manufacturers to resolve quality, compliance, and production issues.
Monitor supplier performance metrics and drive continuous improvement initiatives.
Manage relationships with third-party inspection agencies and quality service providers globally.
Manage quality and compliance activities for new product launches and ongoing product programs.
Coordinate cross-functional efforts among Product Development, Operations, Purchasing, Sales, Customer Service, suppliers, and laboratories.
Prioritize projects based on business impact, compliance risk, customer requirements, and launch timelines.
Identify potential risks proactively and implement solutions to prevent delays or compliance issues.
Provide regular project updates and quality performance reports to management.
Review inspection reports from internal quality teams, manufacturing partners, and third-party inspection agencies.
Evaluate inspection findings, identify quality risks, and recommend corrective actions.
Coordinate pre-production, in-process, and final product inspections to ensure compliance with specifications and quality standards.
Inspect and evaluate product samples for functionality, safety, packaging, labeling accuracy, and overall quality.
Establish and communicate quality requirements to support new product development and launches.
Partner with sourcing and purchasing teams and manufacturers to improve product quality and production consistency.
Investigate customer complaints related to product quality, packaging, defects, safety, and performance.
Coordinate root-cause investigations with suppliers, manufacturers, and internal stakeholders.
Develop and implement corrective and preventive action plans to address recurring issues.
Analyze complaint trends and quality data to identify improvement opportunities.
Prepare investigation reports, quality summaries, and management updates.
Prepare, review, and maintain product compliance documentation for private-label and controlled-brand programs.
Maintain organized audit, inspection, testing, supplier, complaint investigation, CAPA, and regulatory submission records.
Ensure documentation is accurate, complete, and audit-ready.