Quality Assurance Quality Control Specialist

Walker-Miller Energy•Atlantic City, NJ

2d•$25 - $31

About The Position

Walker-Miller Energy Services implements residential energy efficiency programs that help customers reduce energy costs, increase comfort, and address eligible health and safety needs. Program services include Home Energy Assessments, Home Weatherization, and Whole Home Energy Solutions, supported by outreach, field operations, participating contractors, and customer-service teams. The Quality Assurance Specialist helps ensure these services are delivered consistently, safely, and with a strong customer focus. The position conducts field assessments and other quality reviews, documents findings, verifies corrective actions, analyzes performance trends, and recommends improvements to program processes and training. Working collaboratively with the program team, the specialist turns quality observations into practical improvements that strengthen program delivery and the customer experience.

Requirements

High school diploma or equivalent.
One to three years of experience in basic wiring, lighting, HVAC, troubleshooting, and other technologies installed in residential, commercial, and industrial facilities.
Previous customer service experience.
Strong verbal and written communication skills with customers, clients, and employees.
Ability to handle a wide variety of work in a fast-paced environment.
Detail-oriented, organized, self-starting, and able to prioritize workload.
Ability to maintain and manage an individual daily work schedule.
Proficiency in Microsoft Office, specifically Word, Excel, and Outlook.
Strong data-entry skills for entering information in tracking systems and databases.
Ability to analyze and interpret data and solve practical problems.
Knowledge of mathematical concepts such as fractions, percentages, and ratios.
Ability to thrive in a collaborative environment and function well with a diverse group of people.
Ability to work under frequent time pressures.
Good judgment to plan and accomplish goals.
Ability to troubleshoot issues as needed.
Reliable transportation.
Required Building Science Principles (BSP), Home Energy Professional (HEP) Energy Auditor, or Quality Control Inspector certification.
Valid driver’s license.
Willingness to travel up to 95% of the time within the assigned territory.

Responsibilities

Embrace and operate within the company’s core values.
Conduct assigned quality reviews of Home Energy Assessment, Home Weatherization, and Whole Home Energy Solutions activities.
Evaluate customer experience, customer education, assessment quality, safety, process adherence, installation, and communication.
Apply approved QA/QC scorecards and inspection procedures consistently.
Document quantitative scores, qualitative observations, and supporting evidence.
Communicate findings and required corrections to appropriate staff, contractors, and managers.
Track corrective-action ownership, due dates, completion evidence, verification, and closure; escalate significant, recurring, overdue, or unresolved findings.
Verify that corrective actions adequately resolve identified issues.
Analyze QA/QC results to identify trends, systemic risks, and training or coaching needs.
Recommend practical improvements to program processes, field execution, contractor performance, training, and customer experience.
Participate in monthly continuous-improvement meetings and monitor resulting actions.
Help incorporate approved improvements into operating procedures, training materials, and quality standards.
Maintain complete and accurate QA/QC records.
Monitor inspection coverage, pass/fail results, open findings, days to resolution, repeat issues, and corrective-action status.
Prepare scorecards, trend analyses, and reporting inputs for program leadership and client review.
Present findings, risks, recommendations, and progress during recurring operating reviews.