Quality Assurance / Quality Control Coordinator III

Hargrove and Associates•New Johnsonville, TN

2d•Onsite

About The Position

This role is generally responsible for supervision and technical direction over the Quality Assurance/Quality Control Team. It coordinates lessons learned, process improvements, and Quality training efforts. Work at this level requires extensive experience in Quality Assurance/Quality Control and will be performed under minimal supervision. Primary responsibilities include prioritizing work, scheduling plans, and following up on directed assignments. The role assists the Quality Assurance Leader in promoting and growing quality awareness within the organization, administering the quality assurance system, and providing training as necessary. This includes presenting Hargrove Management System (HMS) training, maintaining quality assurance training records, and developing written work processes (procedures, flow-charts, checklists, etc.) to support the HMS. The position also assists in Lessons Learned and Customer Satisfaction efforts, conducts quality audits, documents results, implements root cause analysis, and issues audit reports. It involves logging and tracking audit finding resolutions, identifying performance issues and areas of non-conformance, and assisting leaders with developing corrective and preventative action plans. The role prepares project-specific quality plans, coordinates and performs vendor surveillance activities and audits/inspections, and keeps leadership informed on quality performance. It maintains corrective action plans related to quality assurance and develops reports to support improvement progress. Additionally, it assists Industry Leaders with aligning client expectations, facilitates feedback surveys, encourages recognition of outstanding performance, and helps the team grow into a high-performance team through alignment activities. The role also implements a Value Engineering Program to track and document cost savings ideas and may occasionally travel to other Hargrove offices for audits or training.

Requirements

Bachelor or Master of Science degree in Industrial Engineering or related field from an accredited university is required.
3 or more years as a Provisional Auditor or one (1) year as a Lead Auditor is preferred.
Hands on knowledge of QA/QC practices related to heavy industrial EPC project execution.
Working knowledge of Industry Codes and Standards including but not limited to ASME, API, AWS, NFPA, NACE, IEEE and NEC.
Ability to effectively present Quality Management/Engineering Quality Assurance Training to groups ranging from 5 to 20+ people.
Valid driver’s license.
Experience in and a thorough knowledge of construction work methods, practices and codes and standards.
Proven ability to monitor industrial contractor project performance and to verify that specifications and quality standards are met.
Proven ability to analyze quality assurance data and make recommendations for improvements.
Proven ability to audit and compile quality records.
Proven ability to effectively interface directly with clients.
Excellent communication skills, both verbal and written.
Excellent interpersonal skills and innovative thinking style.
Excellent presentation skills.
Ability to lead a small team to deliver on commitments.
Ability to lift and carry in excess of 25 lbs.
Ability to climb ladders or perform duties utilizing a safety harness while working at elevated heights.
Ability to climb multiple flights of stairs while carrying equipment.
Ability to perform work outdoors or in process units in hot or cold climates.
Ability to perform duties within confined spaces for extended periods of time.
Ability to perform duties while wearing personal protective equipment such as a fire-retardant jumpsuit, safety glasses, ear plugs and hard hat.

Nice To Haves

Certification/Training for ISO 9000/Lead Auditor, Special Practices (NDE; Welding), Vendor Surveillance Management and Construction Activities Inspection Methods is preferred.
Certification of successful completion of ASQ or RABQSA Auditor Training is preferred.
Knowledge and experience with turnover tracking tools is preferred.

Responsibilities

Prioritizing work, scheduling plans, and following up on directed assignments.
Assisting Quality Assurance Leader in promoting and growing quality awareness within the organization.
Administering the quality assurance system and providing training, as necessary.
Presenting Hargrove Management System (HMS) training and maintaining quality assurance training records.
Developing written work processes (procedures, flow-charts, checklists, etc.) to support the HMS.
Assisting Quality Assurance Leader in Lessons Learned and Customer Satisfaction efforts.
Conducting quality audits, documenting results and implementing root cause analysis where appropriate.
Issuing audit reports in a timely manner, logging and tracking audit finding resolutions and identifying any performance issues and areas of non-conformance.
Assisting Discipline Resource Leaders, Project Managers, and other Department Team Leaders with developing corrective action plans and preventative action strategies.
Preparing project-specific quality plans.
Coordinating vendor surveillance activities for projects, including 3rd Party Inspection.
Performing vendor surveillance audits / inspections for projects.
Keeping leadership informed on quality performance and ensuring that quality records are maintained.
Maintaining corrective action plans related to quality assurance and developing any appropriate reports to support, monitor and track the improvement progress against any planned corrective actions.
Assisting the Industry Leaders with alignment of client expectations and facilitating feedback surveys.
Encouraging all team members to recognize outstanding performance.
Assisting the team, through various alignment activities, to grow into a high-performance team.
Implementing a Value Engineering Program that tracks/documents cost savings ideas.
Occasionally travelling to other Hargrove offices to perform quality assurance audits and/or training.