Quality Assurance & Production Support Lead

TELUS Health•Wilmington, DE

2d•Hybrid

About The Position

TELUS Health is seeking a dynamic Quality Assurance & Production Support Lead to ensure exceptional software implementation and ongoing client satisfaction. This role involves a two-phase opportunity: initially serving as the QA and Production Lead to drive testing strategy during User Acceptance Testing (UAT) for successful go-lives, and subsequently transitioning to a Production Support Service Delivery Manager role, leading a team to deliver day-to-day client administration services and optimize operational efficiency. The position offers career growth, a flexible work model, and comprehensive benefits within a passionate, collaborative, and innovative team environment.

Requirements

A university degree in computer science, engineering, business, or a similar field.
8+ years of QA experience (with a minimum of 5 years in a leadership capacity).
Proven expertise with Agile methodologies and software testing processes.
Exceptional knowledge of QA best practices and industry standards.
Excellent relationship building skills to build trust and ensure client confidence in our team and in our solution.
Outstanding organizational skills paired with sharp problem-solving abilities.
Strong attention to detail and excellent communication skills.
Leadership experience in operational support environments and client-facing roles.
Eagerness to travel within Canada or the US as needed.

Nice To Haves

Experience with offshore teams is a bonus.

Responsibilities

Execute robust test strategies to ensure smooth software implementation.
Collaborate with project managers to align on testing schedules and deliverables.
Act as a trusted point-of-contact for clients, empowering them with reliable testing strategies.
Monitor, coordinate, and lead activities during UAT, serving as a champion for quality and risk mitigation.
Contribute to QA best practices and leverage artificial intelligence to create innovative testing solutions.
Build and lead a team of Service Delivery Analysts to ensure high-quality client support.
Maintain operational excellence by optimizing processes and identifying continuous improvement opportunities.
Develop strong client relationships through proactive communication, trust-building, and responsiveness.
Manage escalations with a solutions-oriented approach and mitigate operational risks effectively.
Serve as the client’s primary operational contact, ensuring consistent service satisfaction.