Quality Assurance Payroll Tax Compliance Specialist

Justworks•Tampa, FL

3d•$74,000 - $93,000•Hybrid

About The Position

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You are a detail-oriented payroll tax compliance professional who enjoys working with numbers, reconciliations, data, and systems to understand what does not add up and make it right. You bring hands-on knowledge of payroll and payroll tax compliance and are comfortable investigating discrepancies from identification through root cause and resolution. You understand the importance of complete, accurate, and well-documented evidence in a highly regulated environment. You exercise sound judgment, work independently, and collaborate effectively across teams, with vendors, and with tax agencies to resolve issues and improve processes. You are curious about how technology, automation, and AI can improve the accuracy, efficiency, and scalability of reconciliation, validation, documentation, and reporting.

Requirements

5+ years of federal, state, and local payroll and payroll tax experience, including filing and reporting.
Hands-on experience with payroll tax reconciliations, discrepancy investigation, root-cause analysis, and issue resolution.
Experience with payroll tax software and systems, including tax scheduling and filing tools; MasterTax experience is preferred.
Experience researching payroll tax requirements using tax authority sources and research tools.
Experience supporting software enhancements or implementations, process improvements, data conversions, or user acceptance testing.
Working knowledge of SQL and experience using queries to support data analysis and validation.
Experience documenting processes, controls, reconciliations, and evidence in an audit-ready manner.
Strong analytical, organizational, problem-solving, and communication skills.
Ability to work independently, manage multiple priorities, and exercise sound judgment in a regulated environment.

Nice To Haves

PEO, payroll, or HR technology experience.
Payroll accounting, audit, SOX, or SOC experience.
FPC or CPP certification from PayrollOrg (formerly the American Payroll Association).
Experience using automation or AI tools to improve payroll tax compliance, reconciliation, analysis, or documentation.

Responsibilities

Perform Quality Assurance and Compliance Validation: Perform and lead recurring payroll tax compliance validations and reconciliations to ensure required reports, exception data, and supporting records are complete and accurate.
Investigate discrepancies, determine root causes, coordinate resolution, and confirm that corrections are accurately reflected in applicable systems and reports.
Maintain clear, consistent, and auditable documentation of investigations, reconciliation evidence, findings, actions taken, and resolution.
Ensure tax updates are validated and successfully uploaded to applicable systems in a timely manner.
Serve as a Payroll Tax Compliance Subject Matter Expert: Serve as a compliance subject matter expert in troubleshooting payroll and payroll tax issues across federal, state, and local requirements.
Use tax authority sources and research tools to support analysis and resolution of payroll tax issues.
Interact effectively with state and government tax agencies as needed to research, clarify, and resolve issues.
Provide guidance to internal partners and coach teammates on payroll tax compliance, reconciliation, and quality practices.
Strengthen Controls and Audit Readiness: Support applicable SOX and SOC controls and related evidence requirements for payroll tax systems and processes.
Assist with resolving deficiencies identified through audits, compliance validations, or control testing.
Document internal processes and controls and identify improvements that strengthen accuracy, efficiency, scalability, and compliance.
Partner with internal and external audit stakeholders as needed to provide clear evidence and support timely issue resolution.
Partner Across Systems, Vendors and Teams: Act as a liaison between Justworks and third-party vendors to investigate issues, support resolution, and clarify project or system requirements as needed.
Coordinate with internal teams on system support, software enhancements, implementations, data conversions, and user acceptance testing that affect payroll tax compliance.
Use data and available tools, including SQL where appropriate, to investigate issues, validate outcomes, and support informed decisions.
Communicate findings, risks, status, and required actions clearly to stakeholders.
Improve Quality and Operational Effectiveness: Monitor and report on key compliance and quality metrics and provide meaningful status updates to stakeholders.
Identify recurring issues, patterns, and control gaps and recommend practical improvements that address root causes.
Use technology, automation, and AI where appropriate to improve reconciliation, validation, documentation, reporting, and overall quality.
Exercise independent judgment in day-to-day work and escalate material risks, unresolved issues, or decisions requiring broader input.