Quality Assurance Monitor
About The Position
Under the direction of the Quality Assurance Supervisor, the Quality Assurance Monitor works as part of the Quality Assurance Team and is responsible for monitoring and evaluating the regional center’s vendor service providers including residential, day program, supported living, professional and other vendor service providers. The Quality Assurance Monitor determines service provider compliance or non-compliance with contracts, Title 17 California Code of Regulations, Home and Community Based Services Waiver (Medicaid Waiver) program requirements and NBRC Best Practices. The Quality Assurance Monitor is responsible for investigation of complaints and necessary follow-up; development of corrective action plans, technical assistance plans, vendor and staff training, analysis of special incident reports and implementation of NBRC’s Quality Assurance Plan. The majority of duties are performed in the office and out in the community. The Quality Assurance Monitor must have reliable transportation and be able to travel locally and out-of-town regularly. This position requires travel throughout the 3-county service area. The ability to read, write and comprehend large amounts of written material, use the telephone and communicate via electronic mail is required on a daily basis. Excellent oral and written skills are essential, including the ability to clearly and firmly convey agency standards and policies; good teaching/training skills; ability to relate with persons of varying socioeconomic and educational levels; good problem-solving skills and ability to remain calm in situations of conflict. The Quality Assurance Monitor is responsible for consultation, evaluation and monitoring of support services which may include transportation services, day programs, day care, respite, and infant stimulation. Responsibilities may include provider training, review of program designs, facility and program reviews and follow up on investigations of alleged program problems.
Requirements
- Completion of a Master's Degree in education, special education, social work or a related field, AND two years of experience after graduation in the field of developmental disabilities including some experience in program evaluation and monitoring.
- OR Two years of experience in a position at a Regional Center involved with program evaluation and monitoring.
- OR A Bachelor’s Degree in a related field and four years of experience in the above areas may substitute for a Master's Degree.
- Knowledge of a wide variety of community resources.
- Knowledge of the use of social science findings, research methodologies, planning models and technological methods of data analysis.
- Knowledge of basic needs and approaches of work with people with Developmental Disabilities.
- Ability to initiate activities and stimulate others to cooperate.
- Ability to develop plans and evaluate alternative solutions to various community organization problems.
- Ability to work independently.
- Ability to write and speak effectively.
- Ability to work effectively with a variety of agencies and individuals.
- Ability to provide personal automobile transportation, or access to another form of reliable transportation, during and after working hours.
- Provide minimum automobile liability insurance as required by California Law.
Nice To Haves
- Fluency in a language in addition to English is desirable and may be required.
- Minimum qualifications may be waived depending on the agency need for specialized skills (such as language abilities).
Responsibilities
- Monitoring and evaluating regional center vendor service providers (residential, day program, supported living, professional, etc.).
- Determining service provider compliance with contracts, Title 17 California Code of Regulations, Home and Community Based Services Waiver program requirements, and NBRC Best Practices.
- Investigating complaints and conducting necessary follow-up.
- Developing corrective action plans and technical assistance plans.
- Providing vendor and staff training.
- Analyzing special incident reports.
- Implementing NBRC’s Quality Assurance Plan.
- Consultation, evaluation, and monitoring of support services (e.g., transportation, day programs, day care, respite, infant stimulation).
- Provider training.
- Review of program designs.
- Facility and program reviews.
- Follow-up on investigations of alleged program problems.
Benefits
- CalPERS Retirement Plan
- CalPERS Medical Insurance Plans, with generous employer contributions
- Dental Insurance, with zero cost for employee only coverage
- Vision Insurance, with $5/month employee cost share for employee only coverage
- Flexible Spending Accounts for Medical and Dependent Care
- 100% Employer Paid Life Insurance
- Generous vacation and sick accrual policies
- Employee Referral Reward Program
- 16 Paid Agency Holidays/year
- CalPERS 457 Supplemental Retirement Plan
- Bi-lingual language differential (for those speaking, reading and writing other than English – $225 per month; for those speaking a language other than English – $150 per month; for those using American Sign language – $200 per month)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
