Quality Assurance Monitor

OnPoint CX Solutions • Henderson, NV

8h • Onsite

About The Position

OnPoint CX Solutions is growing, and we’re looking for a motivated and detail-oriented Quality Assurance Call Monitor to join our in-office team in Henderson, NV. In this role, you’ll help improve the customer experience by reviewing agent calls, monitoring sales interactions, and ensuring quality and compliance standards are met. If you enjoy listening, analyzing conversations, identifying opportunities for improvement, and working in a fast-paced environment, this could be a great fit for you. This position is ideal for someone who is organized, dependable, tech-comfortable, and looking to grow within a professional call center environment.

Requirements

• Strong listening and attention-to-detail skills
• Comfortable using multiple computer programs and screens at once
• Strong written communication and documentation skills
• Ability to stay organized in a fast-paced environment
• Reliable attendance and professional attitude
• Positive mindset and willingness to learn

Nice To Haves

• Call center experience
• Customer service experience
• Sales experience
• Quality assurance or coaching experience

Responsibilities

• Monitor and review live and recorded calls
• Evaluate sales interactions for quality and compliance
• Ensure agents follow company scripts, procedures, and policies
• Identify coaching opportunities and document quality concerns
• Prepare quality reports and performance notes
• Work closely with supervisors and leadership to improve agent performance
• Maintain accurate QA records and scoring documentation

Benefits

• Weekly pay
• Performance bonus opportunities
• Stable full-time schedule
• Team-oriented work environment
• Growth opportunities within the company
• Hands-on experience in quality assurance and call center operations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed