Quality Assurance Manager

Campbell's • Downers Grove, IL

17d

About The Position

Since 1869, we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao’s Homemade, Snack Factory, Snyder’s of Hanover. Swanson, and V8. Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us. Why Campbell’s… Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners). Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting. Campbell’s offers unlimited sick time along with paid time off and holiday pay. If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store. Giving back to the communities where our employees work and live is very important to Campbell’s. Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually. Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees. How you will make history here... The Food Safety & Quality Manager is responsible for leading and managing all aspects of site Food Safety, Regulatory Compliance, and Quality Systems in alignment with Pepperidge Farm Quality Policies and CSC North America Quality standards. This role serves as the site Quality leader , accountable for ensuring the highest standards of food safety, regulatory compliance, product quality, and consumer satisfaction. The position operates in a matrixed leadership environment , partnering closely with the Plant Manager and senior leadership team to drive alignment on Quality strategy, annual objectives, and plant priorities. The role is both strategic and hands-on , responsible for deploying enterprise Quality programs, strengthening site capabilities, and embedding a culture of quality ownership, accountability, and continuous improvement across all functions.

Requirements

• High School Diploma or GED
• 5+ years of progressive Quality leadership experience in a food manufacturing environment
• Quality Systems and Audit experience
• FDA/USDA regulatory compliance

Nice To Haves

• Bachelor's Degree in Food Science, Microbiology, Engineering, or related field
• 7+ years of Quality leadership experience in food manufacturing
• SQF

Responsibilities

• Own and continuously improve site Food Safety and Quality Management Systems in alignment with corporate policies and regulatory requirements (FDA, USDA, SQF/GFSI).
• Serve as the site subject matter expert on Food Safety, GMPs, Sanitation, and regulatory compliance.
• Lead internal and external audits (SQF, FDA, customer audits) and ensure audit readiness at all times.
• Ensure all non-conformances are investigated, documented, and resolved with robust corrective and preventive actions (CAPA).
• Drive end-to-end Quality systems including incoming materials, in-process controls, finished goods, and release protocols.
• Lead root cause analysis and continuous improvement initiatives to eliminate losses related to quality, waste, and rework.
• Implement and sustain Statistical Process Control (SPC) and process capability programs to improve consistency and performance.
• Partner with Operations, Maintenance, and R&D to embed quality into equipment, processes, and product design.
• Own the Consumer Complaint program, including trend analysis, root cause identification, and corrective actions.
• Drive initiatives focused on consumer delight and brand protection , ensuring product experience meets or exceeds expectations.
• Partner cross-functionally to translate consumer insights into product and process improvements.
• Lead, coach, and develop the Quality team, establishing clear goals, performance expectations, and development plans.
• Build bench strength and technical capability across the site to ensure sustainable Quality ownership at all levels.
• Foster a high-performance, accountability-driven culture aligned with the Campbell leadership model.
• Act as a key member of the plant leadership team, influencing decisions across Safety, People, Quality, Delivery, and Cost .
• Drive alignment between Quality strategy and plant operational priorities.
• Partner with Supply Chain, R&D, and Corporate Quality teams to standardize best practices and drive innovation.

Benefits

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell’s offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ – free access to the fitness center.
• Access to on-site day care (operated by Bright Horizons) and company store.
• Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1-10 employees