Quality Assurance Manager

Eurofins•Horsham, PA

1d•Onsite

About The Position

The Quality Assurance Manager oversees all quality operations of the Philadelphia business including service centers; providing leadership and mentoring/coaching to staff; participating in short-term and long-term planning and goal setting for the company; facilitating adherence to government regulations; sustaining quality improvement and providing quality policy development; providing sound consultation to laboratories and clients on problems or interpretation of quality/compliance issues; keeping abreast of evolving regulatory and industry quality assurance requirements.

Requirements

Provide leadership and direct management of any Group Leaders(if applicable) and other non-management employees in the department
Exhibit self-confidence and leadership
Expertise in laboratory quality operations and regulatory environment
Sound reasoning, decision making and problem-solving skills
Good judgment and flexibility in dealing with others
Ability to coordinate multiple priorities
Communicate effectively in written and oral form
Ability to manage the work of others and see projects through to completion
Translate government regulations into laboratory policy/processes
Utilize planning, organization and work management tools
Ability to manage stress in self and others
Dedication to quality, ethics, and customer service
Bachelor's degree in Chemistry or Biology
Minimum 3 years of experience with Quality Assurance in the environmental testing or similar industry.
Authorization to work in the United States indefinitely without restriction or sponsorship
Professional working proficiency in English is required, including the ability to read, write, and speak in English.

Responsibilities

Demonstrates and promotes the company vision
Regular attendance and punctuality
Ensure that the quality policy program is understood, implemented, and maintained at all levels of the organization; identify, prevent, or correct any departures from the quality system
Ensure that corrective action is appropriate; ensure that follow-up requirements are completed
Encourage employee participation in process improvement initiatives
Handle agency audits, client audits, visits, and phone calls; prepare letters to clients; attendance at some local and national industry meetings
Keep abreast of regulatory climate; assist technical operations with interpretation; advise on adjustment of lab policy as appropriate
Perform all functions in support of and in compliance with all state and federal employment regulations
Coach/mentor other members of the quality team
Oversee regulatory training program; assist with, and present departmental and corporate training at a frequency to meet regulatory expectations and ensure compliance
Work with operations and clients to drive challenging/complex resolutions and/or negotiate appropriate position or compromise; offer compliance options
Identify and drive system improvements; diagnose complex issues
Conducts all activities in a safe and efficient manner
Performs other duties as assigned