Quality Assurance Manager - Any Viking Electric Location
About The Position
There’s a Place for You at Viking Electric. A career at Viking Electric is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Viking Electric https://www.vikingelectric.com/about offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate throughout the Midwest and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe. Being “Powered by Difference” means we respect and value diverse perspectives. At Viking Electric, we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.
Requirements
- 4-8 years of experience in quality assurance or management including leading quality initiatives.
- Management experience is preferred in addition to a strong business acumen in distribution supply chain processes.
- Must have a valid driver’s license
Responsibilities
- Analyze customer service failures to determine resolution through individual training, companywide training, applying quality life cycle, and other quality strategies to eliminate potential failures.
- Drive operating consistency within the organization through the education of standard operating processes. Identify, develop, & coordinate programs and tools that ensure each associate is equipped to execute their function duties.
- Oversee and enhance customer service incident reporting to monitor quality performance. Use trending and predictive data to proactively engage key resources to create and execute a quality strategy prior to customer experience deterioration.
- Be a resource to Viking Electric leadership fostering the elevation of managerial skills and abilities in the application of quality principles to their functional areas of business responsibility through exposure, providing education, and coaching quality concepts.
- Initiate and lead process improvement campaigns across the organization designed to improve profitability while maintaining or improving associate and customer experiences through consistent performance.
Benefits
- Healthcare plans
- Dental & vision
- Paid time off
- Paid parental leave
- 401(k) retirement savings with company match
- Professional and personal development programs
- Tuition Reimbursement
- Opportunity to become a shareholder
- Employer-paid short- and long-term disability
- Employer-paid life insurance for spouse and dependents
- Robust wellness program
- Gym reimbursement
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
