Quality Assurance Manager

NTT DATA • Washington, DC

19d

About The Position

The Quality Assurance Manager (QAM) oversees all quality assurance activities across assigned programs, ensuring adherence to organizational standards, customer requirements, and established processes.
This role is responsible for developing QA plans, managing compliance with documented procedures, and providing oversight of testing, documentation reviews, and deliverable verification.
The QA Manager works closely with technical teams, project leadership, and customer representatives to ensure high‑quality outputs and continuous improvement across all supported workstreams.
The QAM will help operate and maintain a US government agency’s enterprise IT infrastructure and enhance key systems to support operating programs and increase efficiencies.
The project scope includes operations support, systems engineering and lifecycle management, network operating services, end user support and technical assistance, engineering support, and design, implementation, and maintenance of IT systems and services to ensure the availability, performance, security, and reliability of IT infrastructure and applications.

Requirements

• Minimum 6 years of quality assurance or verification & validation (V&V) experience in IT, software development, or systems support environments.
• Bachelor’s degree in information systems, engineering, computer science, related discipline or equivalent experience.
• High School Diploma + 4 additional years of experience = Associate's Degree
• Associate's Degree + 4 additional years of experience = Bachelor's Degree
• PMP and ITIL certification
• Ability to obtain and maintain a Public Trust clearance

Nice To Haves

• Experience supporting federal programs or regulated environments requiring high documentation accuracy and audit readiness.
• Familiarity with configuration management (CM), quality frameworks, and structured QA methodologies.
• Experience performing QA reviews, documentation validation, and deliverable tracking using tools such as SharePoint or similar content management systems.
• Demonstrated ability to provide QA oversight across multiple workstreams and interact with government or enterprise stakeholders.
• Certifications such as ISTQB, CSQA, Six Sigma, or similar credentials.
• Experience mentoring QA/BA staff or leading small quality teams.
• Strong analytical skills with the ability to evaluate deliverables, identify gaps, and recommend improvements.
• Ability to manage large sets of deliverables and consolidate feedback from multiple reviewers.
• Excellent communication and documentation skills, with attention to detail and precision.
• Proficiency in defect tracking, quality reporting, and documentation lifecycle management.

Responsibilities

• Providing leadership and direction for quality assurance operations, ensuring product and process integrity throughout the program lifecycle.
• Developing and maintaining QA processes, procedures, and documentation standards, including internal program management documentation.
• Reviewing, validating, and tracking contract deliverables, using manual processes and government‑approved tools such as SharePoint.
• Overseeing testing, verification, defect tracking, and quality oversight activities to ensure deliverables meet client expectations.
• Providing technical QA expertise, advising teams on best practices in quality management, configuration control, and continuous improvement.
• Coordinating with cross‑functional stakeholders, including development, operations, configuration management, and business analysis teams.
• Ensuring compliance with quality standards, policies, and audit requirements, and preparing routine QA status reports.
• Supporting recruitment, onboarding, and development of QA staff as applicable, including mentoring junior team members.
• Driving improvements to quality processes, identifying performance gaps, and implementing corrective action plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees