Quality Assurance Manager

BP&C•Albany, NY

About The Position

This role is responsible for leading and developing a team of Quality Analysts, with a primary focus on people leadership, coaching, and performance management. The QA Manager serves as a strategic partner to technology and business leaders, ensuring high-quality delivery while building a strong, engaged, and continuously improving QA organization. The ideal candidate brings a track record of mentoring talent, conducting performance evaluations, setting and managing goals, and elevating team capability, alongside a solid understanding of QA practices and delivery environments.

Requirements

6+ years of experience in QA, software development, or IT delivery environments
Demonstrated experience managing direct reports, including: Performance evaluations, Goal setting and development planning, Coaching and mentorship
Proven ability to build, develop, and retain high-performing teams
Strong communication and stakeholder management skills

Nice To Haves

Bachelor’s degree in Technology, Business, or related field
Experience leading QA teams within Agile or modern SDLC environments

Responsibilities

Lead, coach, and develop a team of Quality Analysts, including performance management, annual reviews, and goal setting
Provide ongoing feedback, career development guidance, and mentorship to elevate individual and team performance
Establish clear expectations, accountability, and growth plans across the team
Assess team capabilities and identify skill gaps; implement training and development plans
Foster a culture of ownership, continuous improvement, and collaboration
Oversee QA efforts across projects and service work, ensuring alignment with delivery timelines and quality expectations
Provide resource planning, workload balancing, and capacity management across the QA team
Ensure appropriate test coverage (test plans, scenarios, and cases) without prescribing specific tools or platforms
Partner with development and business teams to support successful delivery while advocating for quality standards
Lead root cause analysis and continuous improvement efforts
Establish and evolve QA processes, standards, and best practices across the team
Drive consistency in defect tracking, reporting, and resolution workflows
Identify and implement improvements to enhance efficiency, quality, and team effectiveness
Collaborate with broader technology teams to improve SDLC processes and cross-functional alignment
Act as a key liaison between QA, engineering, and business stakeholders
Communicate risks, dependencies, and quality considerations to leadership
Support project planning through input on timelines, risks, and resource constraints