Quality Assurance Manager

Sartori Company • Plymouth, WI

38d • Onsite

About The Position

This role ensures adherence to the Sartori Quality System by leading a team responsible for food safety and quality programs, driving continuous improvement, and maintaining compliance with customer, regulatory, and third-party standards. The position supports operational performance and product integrity through quality oversight, team leadership, training, and cross-functional partnership.

Requirements

• Bachelor’s Degree in Biology, Microbiology, Food Science, Nutrition, or related field, required.
• 5+ years of related experience in a food facility, experience in quality systems, required.
• Knowledge of basic scientific principles and microbiological principles and techniques and quality control principles and procedures, required.
• Knowledge of adult learning principles, required.
• Strong computer skills to include proficiency in Word, Excel, Outlook, JD Edwards or related ERP, required.
• Strong communication skills, both verbal and written, to establish goals, convey ideas and provide clear direction, required.

Nice To Haves

• Experience in a dairy facility, preferred.
• Experience implementing and applying quality tools (CAPA, Root Cause Analysis, FMEA) and auditing experience, preferred.
• Lean Six Sigma Green Belt preferred

Responsibilities

• Leads implementation, maintenance, and continuous improvement of the Sartori Quality System and Safe Quality Foods (SQF) programs to ensure compliance with regulatory and company standards.
• Develops and delivers training programs through UKG Learning to ensure adherence to food safety, good manufacturing practices, allergen control, food defense, and quality system requirements.
• Drives continuous improvement by leading cross-functional teams in root cause analysis, corrective actions, and problem solving using tools such as statistical process control and A3 methodology.
• Manages non-conformance processes, including evaluation, disposition, and documentation of affected products to ensure compliance and minimize risk.
• Investigates, documents, and resolves customer complaints, ensuring timely closure and alignment with company and regulatory requirements.
• Analyzes and communicates quality-related issues, providing clear, data-driven responses and recommendations to stakeholders.
• Partners with cross-functional teams to define and implement quality standards for new products and processes; updates quality systems, policies, and work instructions accordingly.
• Leads onboarding and ongoing quality orientation for team members, including supervisors and leaders, to build capability and reinforce quality expectations.
• Plans and leads regulatory, customer, and third-party audits, ensuring site readiness and successful outcomes.
• Collaborates with production leadership to improve processes, enhance product consistency, and strengthen operational performance.
• Leads food safety and food defense programs, including facilitating routine team meetings and driving awareness across the facility.
• Partners with site leadership to achieve quality performance metrics and support overall manufacturing objectives.
• Ensures timely review and resolution of product and raw material holds, maintaining inventory compliance and meeting defined service level expectations.
• Immediately reports food safety or quality issues to management or authorized personnel and takes appropriate action to mitigate risk.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager