Quality Assurance Manager for Electronic Assembly
Triad Electronic Technologies•Phoenix, AZ
•$90,000 - $130,000
About The Position
The Quality Assurance Manager will focus on quality support, adhering to the company's Quality Management System (QMS), and providing operational support to achieve quality and QMS standards. This position will coordinate all quality operations and assist in resolving quality issues, escalating to the Operations Manager/Ownership as necessary. The role can be expanded to include QMS Representative onsite for all audit and registration purposes if experience warrants.
Requirements
- Quality support experience
- Adherence to Quality Management System (QMS)
- Operational support experience
- Coordination of quality operations
- Issue resolution experience
- Supervision or lead experience
- Staffing experience
- QMS conformance supervision
- IPC 610 knowledge
- Production quality standards monitoring
- Collaboration with production teams
- Corrective action implementation
- Process improvement identification
- Refereeing QA Inspector/Supervisor findings
- Job Non-Conformance case monitoring
- QMS maintenance, monitoring, and measurement
- Coordination of form and document gathering for QMS evidence
- Customer response organization for quality inquiries, RMAs, and investigations
- Customer issue research, resolution, and communication
- Customer communication via email, telephone, or in-person
- Assistance in NPI with Production and Infrastructure team Managers
- Feedback communication to customers regarding design for manufacturing
Nice To Haves
- Experience as QMS Representative for audit and registration purposes
Responsibilities
- Manage the coordination of quality assurance/inspection operations, with supervisor or lead support.
- Manage the supervisor in assigning the inspectors' daily workload to meet shipping demands.
- Assist in staffing the quality assurance workcenter.
- Supervise QMS conformance internally.
- Maintain IPC 610 knowledge and awareness.
- Monitor production's conformance with quality standards, collaborating with production teams to enhance efficiency, address non-conformances, and identify root causes for defects/non-conformances.
- Identify and implement corrective action and process improvement opportunities as required.
- Referee findings of QA Inspectors/Supervisor to ensure schedules are maintained and industry/customer standards are met.
- Monitor Job Non-Conformance cases for investigation specific to QA Rework Trend monitoring.
- Assist in identifying actions and methods to prevent recurrence for Job Non-Conformances.
- Assist in identifying and resolving issues impacting various workcenters that affect key performance indicators such as Job Impact Days, Scheduling, and Quality Issues.
- Maintain, monitor, and measure the QMS specific to Release of Product.
- Coordinate the process to gather and store forms and documents required to maintain evidence of conformance, per the QMS.
- Respond and organize quality responses to external customers regarding quality inquiries, requests for material return (RMA), or non-conforming investigations.
- Research, resolve, and communicate to customers regarding returned material or quality concerns.
- Respond to customers via email, telephone, or in-person interactions regarding all aspects of quality assurance specific to their products.
- Assist in NPI (New Product Introduction) with the Production and Infrastructure team Managers to identify Quality related risks and opportunities.
- Communicate feedback to customers regarding design for manufacturing considerations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
