QUALITY ASSURANCE MANAGER

Innovative-IDM, LLC•Lewisville, TX

6d•$105,000 - $120,000

About The Position

The Quality Assurance (QA) Manager is responsible for leading, maintaining, and continuously improving the quality function within Innovative IDM’s manufacturing operations. This role oversees the Quality Control (QC) team, owns Corrective and Preventive Actions (CAPA), and drives process improvements to ensure all products meet customer requirements, applicable standards, and internal quality expectations. The QA Manager ensures all control panels and assemblies are accurate, compliant, and audit-ready while fostering a culture of quality across all locations. This role is responsible for maintaining and elevating the Quality Management System (QMS) and ensuring compliance with UL 508A, UL 698A (as applicable), and related industry standards.

Requirements

5–8+ years in industrial manufacturing, control panel, or electrical environments
5+ years in QA/QC or quality systems
3–5+ years in a quality leadership role
Experience with CAPA, root cause analysis, and QMS implementation
Strong knowledge of UL 508A (required), UL 698A (preferred), NEC, and NFPA 79
Experience with SCCR, power distribution, and overcurrent protection
Ability to read and interpret schematics, BOMs, layouts, and P&IDs
Hands-on familiarity with continuity and Hi-Pot testing
Proficiency with inspection and measurement tools
Experience managing UL documentation, labeling, and audit processes
MTR certification or similar UL responsibility strongly preferred
Strong leadership, communication, and cross-functional collaboration skills
Analytical problem-solving using structured methodologies
Highly detail-oriented with strong documentation discipline
Ability to drive accountability and continuous improvement

Nice To Haves

Experience in high-mix, low-volume manufacturing
Multi-site operational experience
Familiarity with ISO-aligned systems

Responsibilities

Lead development and continuous improvement of the Quality Management System (QMS)
Establish and enforce quality standards, SOPs, and inspection procedures
Ensure consistent application of quality practices across all locations
Serve as UL liaison and MTR (or equivalent), managing UL documentation, Procedure Descriptions, and labeling systems, UL inspections and audit readiness, and Implementation of UL 508A / 698A updates
Ensure compliance with UL standards, NEC requirements, and internal workmanship expectations
Ensure all panels meet engineering specifications, BOMs, and quality standards
Oversee inspection and testing processes including point-to-point wiring verification and continuity and Hi-Pot testing
Conduct audits to verify panel layout, spacing, and routing, and torque accuracy and component installation
Ensure all products are safe, repeatable, traceable, and audit-ready without rework
Lead and develop the QC team through coaching, training, and performance management
Ensure inspections are accurate, timely, and properly documented
Deliver training on UL-compliant workmanship, wiring, assembly, and inspection standards
Promote a culture of accountability, consistency, and quality
Own the CAPA process and lead investigations into defects and nonconformances, and recurring quality issues
Perform root cause analysis using structured methodologies and verify effectiveness of corrective actions
Manage NCR tracking to identify trends, systemic issues, and opportunities for preventive action
Lead and facilitate the development, review, implementation, and maintenance of standard operating procedures (SOPs), work instructions, and process documentation across business functions to improve consistency, compliance, efficiency, and operational effectiveness
Partner with department leaders to identify opportunities for process standardization, documentation improvements, and cross-functional workflow enhancements that support scalability and continuous improvement across the organization
Establish and maintain process governance practices to ensure quality procedures, standards, documentation, and controls remain effective, current, and aligned with operational and business objectives
Partner with engineering to ensure SCCR compliance, proper protection design, manufacturability, and compliance with UL listing/recognition requirements
Review schematics, layouts, BOMs and technical documentation for quality, compliance, and manufacturability
Provide feedback on design issues, recurring defects, process gaps, and opportunities for improvement
Collaborate with manufacturing and project teams to resolve quality issues and support project execution
Serve as primary quality contact for audits, inspections, customer inquiries, and regulatory interactions