Quality Assurance Manager - Orlando

Massey Services, Inc.•Orlando, FL

1d•Onsite

About The Position

Massey Services is seeking a Pest Prevention Quality Assurance Field Training Manager to join their team in Orlando, Florida. This role is crucial for maintaining high service standards and developing teams. The company has a long history of profitable growth and employs over 2,800 team members across multiple states, serving over 800,000 customers with various pest prevention and protection services.

Requirements

Experience or education in Entomology or Pest Control environment.
Passionate about developing others.
Data Analysis, Statistics and Research Project experience preferred.
Strong leadership, problem-solving, organizational, and communication skills.
A keen eye for quality control and the ability to troubleshoot issues effectively.
Ability to work outdoors and physically manage tasks such as bending, lifting (up to 50 lbs.), and operating equipment.
Valid driver's license and a clean driving record.
Ability to obtain necessary certifications.

Nice To Haves

Experience in product testing is a plus and will be highly valued in this role.
Degree in Entomology or Statistics preferred.

Responsibilities

Collecting and reviewing data from the field to ensure the continued development of products and services.
Ensuring that team members, vehicles, and service centers reflect the professional image of the brand.
Leading quality assurance efforts to maintain service excellence across Service Centers, working closely with management to meet production and service standards.
Training and developing Service Management, including organizing routes, assigning work, and verifying task completion.
Supporting new team members' recruitment, training, and development.
Overseeing the inspection and maintenance of service vehicles, ensuring they meet safety and image standards.
Working to prevent service cancellations, ensure customer satisfaction, and support public relations and promotional efforts.
Working with QA Directors to test and implement new products across the Pest Prevention division, ensuring their effectiveness and seamless integration.