Quality Assurance Manager

Arrow•Cambridge, ON

10d•CA$102,000 - CA$120,000

About The Position

The Quality Manager is responsible for developing, implementing, and managing quality control systems to ensure that products and processes meet or exceed established standards. This role involves directing and planning all Quality functions, promoting a Quality-first culture, and managing customer requirements and metrics. The position also entails managing the costs associated with Quality Metrics, providing technical support, overseeing department outputs and staffing, and ensuring compliance with industry standards, safety regulations, and customer specifications. Key responsibilities include preparing quality documentation, managing certifications and audits, maintaining a dashboard of performance metrics, developing a Quality Improvement roadmap, leading Quality Problem Solving training, facilitating process improvement projects, and collaborating with Scheduling and Operations on plans and strategies. The role also involves the analysis of operational KPIs, resolving customer complaints, and ensuring compliance with company, ISO 9001, and government procedures.

Requirements

Bachelor’s degree in quality management, Engineering, Manufacturing, or related field
5+ years of experience in a quality management role within a metal fabrication and machining environment.
Advance knowledge of metallurgy and welding techniques
Proven experience implementing and managing QMS frameworks like ISO 9001, ISO 14001, or IATF 16949.
Strong understanding of quality tools and methodologies (e.g., FMEA, Root Cause Analysis, SPC, CAPA).
Proficiency in statistical analysis software and quality management tools.
Excellent leadership and team management skills.
Strong analytical, problem-solving, and decision-making abilities.
Effective communication and interpersonal skills to interact with internal teams, customers, and suppliers.
Attention to detail and a commitment to excellence.
Ability to lead cross-functional teams to resolve quality issues.
Proactive and results-driven mindset to achieve continuous improvement.
Knowledge of regulatory standards and industry-specific quality requirements.

Nice To Haves

Certifications such as Six Sigma (Green Belt/Black Belt), ISO Lead Auditor, or similar are preferred.

Responsibilities

Responsible for directing and planning all Quality functions.
Promote a Quality-first culture across all departments.
Managing the requirements from the customer scorecard, proactively reporting results, and continuous improvement initiatives
Manage the overall costs of the Quality Metrics, suppliers, vendors, and sub-contractor Quality Metrics
Provide technical support to the plant personnel as it relates to quality.
Responsible for overall department outputs, staffing, and developing the technical competency of the department and product lines.
Ensure compliance with industry standards, safety regulations, and customer specifications.
Prepare, maintain, and update quality documentation, including policies, procedures, and work instructions.
Manage certifications, quality audits, and liaise with external auditors or regulatory bodies.
Maintain a dashboard of metrics that will track and demonstrate key performance drivers and accurately demonstrate customer service levels.
Develop/introduce a Quality Improvement roadmap for the Division and help to lead the change.
Develop/lead team-based Quality Problem Solving training to help drive continuous improvement.
Facilitate process improvement projects to reduce waste, costs, and lead times.
Work with Scheduling and Operations to develop and implement short-term and long-term plans and strategies based on project needs.
Development, generation, and analysis of key operational KPI’s as it relates to Quality performance.
Address and resolve customer complaints, ensuring root causes are identified and corrective actions implemented.
Compliance with all company, ISO 9001, and government procedures and guidelines.