Quality Assurance Manager
About The Position
The Quality Assurance Manager will champion quality within the facility, utilizing proven experience in Quality Management Systems (QMS), HACCP, Risk Assessments, audits, and compliance. This role involves collecting, tracking, and organizing data to provide performance feedback, suggesting improvements for operational efficiency and customer service. The manager will facilitate and coordinate internal/external audits, inventory cycle counts, and other quality-related events. They will serve as the primary resource for quality activities, including managing inspection holds, recalls, and trailer inspections. Maintaining positive customer and internal relationships, resolving inventory and product control issues, and acting as the expert in inventory and related systems/processes are key. The role also includes managing value-added services, space sell-off tenants, and customer-specific service requests, ensuring strong customer rapport through personalized service and value.
Requirements
- Proven experience in Quality Management System (QMS), HACCP, Risk Assessments, audits, and compliance.
- 3-5 years of supervisory/management experience in a logistics role.
- 3-5 years of inventory/quality control experience.
- Intimate knowledge of shipping/receiving, warehouse, inventory and material handling operations, methods, and practices.
- Leadership: previously demonstrated ability to lead people and get results through others.
- Strong computer skills related to the use of Microsoft Office products, warehouse and inventory management systems and productivity tracking software.
- Strong communication skills (written, oral) along with a high level of interpersonal skills to handle sensitive and confidential situations.
- Ability to operate and train subordinates on all equipment associated within a warehousing environment. (Forklift, deep reach, walkie, RF scanner)
Nice To Haves
- Recognized as the inventory and related systems/process expert in managing product through the warehouse.
Responsibilities
- Champion of quality within the facility.
- Collects, tracks, and organizes data to provide performance feedback to the operation; responsible for suggesting methods to improve areas of operational efficiency and service to our customer.
- Facilitating and coordinating those activities associated with any internal or external audit, inventory cycle count, or any other quality and inspection related event.
- Works closely with senior and department managers to address non-conformities from internal and external audits.
- Primary resource and main point of contact for quality related activities such as the management of inspection hold products, product recalls, product inspections, trailer inspections and similar activities.
- Maintains positive and service-oriented work relationships with our customers and internal operational business partners; works closely with key customer points of contact to resolve inventory and product control issues.
- Provide guidance and general support in resolving and researching inventory discrepancies.
- Responsible for the management of value-added services in the facility to include space sell-off tenants; primary contact for customer specialized service requests.
- Management of receiving, inventory, product order, picking and shipping processes for all value-added services.
- Establishes a strong working relationship and rapport with the customer with an emphasis on personalized service and value.
- Develops and implements processes and plans to meet customer requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
