Quality Assurance Manager

Pointsmith Point-of-purchase Management Services LLC•Katy, TX

15h•$80,000 - $85,000•Onsite

About The Position

The QA Manager supports and maintains the company’s Quality Management System (QMS) within a high-volume print manufacturing environment. This role ensures production processes meet customer, regulatory, and internal quality standards while driving continuous improvement initiatives. The position is responsible for assessing workflows, documenting and controlling Standard Operating Procedures (SOPs), training teams, and supporting implementation of standardized processes across operations.

Requirements

5-8 years of quality or process coordination experience in print manufacturing or production environments.
Experience documenting SOPs and implementing standardized workflows.
Advanced Excel and data analytics experience.
Familiarity with print manufacturing workflows including sales, prepress, press, bindery, fulfillment, shipping and receiving operations.
Strong process documentation and organizational skills
Ability to communicate procedures clearly to production teams
Strong analytical and problem-solving ability
Comfortable working on the production floor in fast-paced environments
Ability to manage multiple projects and deadlines
Strong cross-functional collaboration skills
Proficiency in Microsoft Office and document management systems

Nice To Haves

Bachelor’s degree in Quality, Manufacturing, Operations, or related field preferred
Six Sigma Green Belt or equivalent preferred
Experience working within ISO-based Quality Management Systems and/or six-sigma preferred.
Working knowledge of Lean Manufacturing, Six Sigma, or continuous improvement methodologies preferred.
Experience conducting internal audits or supporting certification audits preferred.

Responsibilities

Maintain and support the plant Quality Management System in alignment with Momentara quality standards and internal quality objectives.
Assess production workflows across sales, prepress, digital, offset, grand-format, finishing, fulfillment, and shipping operations to identify process gaps and improvement opportunities.
Develop, update, and control SOPs, work instructions, and quality documentation.
Coordinate implementation of standardized procedures across departments.
Conduct internal quality audits and assist with external customer audits.
Develop and maintain quality metrics and dashboards including spoilage, rework, defects, process derailers, etc.
Analyze quality trends and present monthly performance reports to leadership.
Lead or support corrective and preventive action (CAPA) processes and ensure corrective actions are implemented and sustained.
Collaborate with production leadership to reduce waste, improve throughput, and drive process consistency.
Train employees and supervisors on SOPs, quality expectations, and process improvements.
Monitor compliance on the production floor and provide coaching to reinforce standards.
Support continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
Maintain document control and revision history within QMS systems.
Direct customer complaint investigations and root cause analysis.
Lead risk assessments (FMEA - Failure Modes and Effects Analysis) for new processes and product launches.
Support new equipment or workflow implementation with validation.