Quality Assurance Manager

Rygiel Supports for Community Living • Hamilton, ON

21d • CA$75,000 - CA$85,000 • Hybrid

About The Position

The Quality Assurance Manager works across all departments and program areas as the organizational lead for quality and compliance, building the systems, relationships, and shared accountability that enable Rygiel to meet its regulatory obligations and continuously improve the quality of supports delivered to people supported by the Agency. This role also maintains Rygiel’s Learning Management System (LMS) as a compliance and tracking tool, ensuring staff are assigned to the correct programs and supervisors, and that mandatory training completion is visible, current, and accurately reflected across the organization.

Requirements

• Post-secondary education in Health Administration, Social Services, Quality Assurance, Public Administration, or a related field.
• Minimum 5–7 years of experience in quality assurance, compliance monitoring, or a related field
• Demonstrated experience interpreting and applying Ontario legislation and regulatory frameworks
• Familiarity with Ontario Regulation 299/10 (Quality Assurance Measures) required
• Current Vulnerable Sector Criminal Reference Check (dated in the last six months)
• 2 Step TB Test (or negative Chest xray) (dated in the last six months)

Nice To Haves

• Certificate or coursework in quality improvement, regulatory compliance, or privacy management an asset.
• Experience in the developmental services, social services, or community living sector preferred
• Direct experience with QAM audits and inspections strongly preferred
• Experience administering or maintaining a Learning Management System an asset
• Experience developing and maintaining policy tracking or compliance management systems
• Experience providing compliance direction or advisory support across multiple departments or programs
• Strategic Thinking & Initiative — seeing the compliance landscape as a system and building tools that make the whole organization more capable
• Problem Solving & Decision Making — translating regulatory requirements into practical tools; identifying gaps before they become findings
• Resource Management — managing a substantial portfolio across multiple streams within a standard work week
• Advocacy — understanding that quality systems exist to protect the rights and safety of people supported, not to satisfy bureaucratic requirements
• Leadership — influencing documentation quality and compliance practice across programs and departments without direct supervisory authority
• Resilience — managing competing audit, inspection, and reporting demands with accuracy and steadiness
• Valuing Equity, Diversity & Inclusion — designing quality tools and processes that are accessible and meaningful for diverse frontline teams

Responsibilities

• Monitor organizational compliance with Ontario Regulation 299/10 (Quality Assurance Measures) and related legislation including SIPDDA and PHIPA
• Coordinate internal audit cycles; develop audit schedules, conduct file and documentation reviews, track findings, and monitor corrective action completion
• Maintain the organizational policy tracker; ensuring all active policies are logged, review cycles are assigned, owners are identified, and upcoming reviews are flagged in advance
• Coordinate the annual policy review cycle in collaboration with the Director and relevant portfolio leads; supporting the review, revision, and creation of policies as needed
• Maintain the QAM corrective action stream; tracking findings from internal audits, external inspections, and compliance reviews through to resolution
• Monitor corrective action timelines and completion rates; escalate overdue actions to the Director
• Develop and maintain Rygiel’s SOR tracking system and incident monitoring dashboard; ensuring all reportable occurrences are documented accurately and within required timelines, and that aggregated risk data is visible to leadership at all times
• Maintain full ownership of the LMS as a compliance and tracking tool, adding new staff, assigning users to the correct programs and supervisors, and ensuring the system accurately reflects current organizational structure
• Monitor the compliance record for all complacency prevention activities; including High-Risk Safeguard Audit completion rates, Safety Blitz outcomes, and Safeguard Competency Checklist completion; ensuring the organizational compliance dashboard accurately reflects current status and flagging gaps to the Director
• Track Safeguard Competency Checklist completion across all 24-hour residential programs; flag incomplete or overdue annual refresher training to the Director and relevant program managers
• Model and reinforce a culture of continuous improvement; positioning quality activities not as surveillance but as a shared organizational commitment to the people supported
• Build collaborative, trust-based working relationships with program supervisors, managers, and departmental leads across the organization
• Collaborate with the Health and Safety Coordinator on cross-portfolio quality and compliance initiatives; providing QAM context and documentation standards guidance where the H&S portfolio intersects with regulatory compliance obligations, and supporting the development of new audit tools or inspection frameworks as needed

Benefits

• Competitive salary of $75,000 - $85,000, commensurate with experience.
• A collaborative environment where your voice and vision matter.
• A chance to mentor, teach, and grow alongside a passionate team.
• The opportunity to champion inclusion at a respected non-profit.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree