Remote Quality Assurance Lead (VA ESOM)

Kentro • Remote,

7d • Remote

About The Position

Kentro is hiring a Quality Assurance Lead to join its End Point Support and Operations Monitoring (ESOM) Program Management Office (PMO). This role is responsible for establishing, managing, and continuously improving quality oversight functions within the ESOM PMO. This role ensures that all program deliverables meet contractual, regulatory, and organizational standards throughout the end-to-end deliverable lifecycle, manages CPARS readiness, and leads program-wide scheduling to drive operational excellence. The ideal candidate has strong experience working within federal government environments, excels in stakeholder coordination, and brings a structured, analytical approach to quality management.

Requirements

• Bachelor’s degree in business, management, or related field
• 7+ years of experience in federal consulting, PMO operations, quality management, or related discipline.
• Strong understanding of federal contracting requirements, deliverable standards, and CPARS processes.
• Ability to develop, and oversee execution across multiple programs.
• Exceptional organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
• Strong communication skills, with experience writing, reviewing, or editing technical and management documentation.
• Ability to build strong relationships with the executives, PMO, and delivery teams.
• Experience with quality management systems and workflow tools.
• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Responsibilities

• Lead the PMO’s Quality Assurance function, ensuring adherence to government, contractual, and Kentro’s quality standards.
• Oversee the full deliverable management lifecycle, including planning, development, review, approval, routing, submission, and archival.
• Develop and maintain quality standards, templates, and review procedures to ensure consistency and compliance across all deliverables.
• Conduct quality review for accuracy, clarity, completeness, and alignment with contractual requirements.
• Manage CPARS preparation activities, including data collection, performance tracking, narrative development, and coordination and project leadership to ensure favorable evaluations.
• Monitor quality and performance trends, identify risks or gaps, and proactively recommend corrective actions.
• Establish and maintain quality metrics, dashboards, and reporting mechanisms to provide leadership with actionable insights.
• Collaborate closely with program managers, task leads, SMEs, and government stakeholders to ensure high-quality, timely deliverables.
• Support internal and external audits, compliance checks, and program reviews.
• Lead training and communication efforts for quality standards, deliverable processes, and best practices.
• Maintain strong documentation practices and ensure all PMO processes are up-to-date, accessible, and adhered to.
• Oversee program-wide Integrated Master Scheduling (IMS) coordination, ensuring alignment across projects, milestones, dependencies, and risk mitigation activities to support accurate planning and unified program execution.
• Oversee a team of resources. proven ability to create and execute against a QA plan to include client satisfaction.
• Ongoing knowledge of the federal landscape regarding client satisfaction and quality methods essential for guiding organizational readiness and enhance competitiveness in securing and sustaining government contracts.
• Support the development and operational activities of additional PMO functions and the PMO Team.

Benefits

• paid time off
• healthcare benefits
• supplemental benefits
• 401k including an employer match
• discount perks
• rewards
• education reimbursement for certifications, degrees, or professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior