Quality Assurance Lab Technician - Morrow, GA

TOTO USA, Inc. • Morrow, GA

3d • $50,000 - $60,000 • Hybrid

About The Position

The Quality Assurance (QA) Lab Technician is responsible for maintaining rigorous quality assurance procedures and standard evaluation methods. This role ensures the ongoing integrity and high-quality standards of all TOTO products through systematic testing, data analysis, and cross-departmental collaboration.

Requirements

• High School Diploma or equivalent.
• Proficiency in Microsoft Office Suite (Word and Excel) is required.
• Must be able to perform mathematical calculations and basic statistical analysis.
• Excellent interpersonal, verbal, and written communication skills with the ability to influence others positively and maintain professional standards.
• High level of detail-orientation, strong multi-tasking abilities, and the capacity to handle sensitive/confidential information.
• Must reside within the Atlanta, GA metro area.
• Ability to work a hybrid schedule (3 days in-office, 2 days remote), with flexibility to adjust based on business operational requirements.

Nice To Haves

• Associate degree in a technical or scientific field.

Responsibilities

• Conduct detailed product testing and competitive sample analysis; ensure results are documented and reported accurately and in a timely manner.
• Investigate field returns, perform root cause analysis, and recommend effective corrective or preventive actions.
• Develop, recommend, and update quality procedures and standard operating procedures (SOPs) based on inspection findings.
• Compile inspection results, conduct statistical data analysis, and issue detailed reports to stakeholders.
• Serve as a technical resource for internal departments, suppliers, and customers.
• Conduct site visits to suppliers and end-users to perform quality audits, inspections, and resolve product quality issues.
• Perform repairs on returned customer products as required.
• Assist in the training and education of personnel regarding quality standards; maintain active communication with production staff, warehouse teams, management, and engineers.

Benefits

• medical, dental, vision, and life insurance.
• Paid vacation, Paid Holiday & 401K, Company match after (1) one year that vests immediately upon participation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED