Quality Assurance Inspector

City of Mesa • Mesa, AZ

17h • Onsite

About The Position

The ideal candidate will be able to safely operate a light duty pickup truck in daily traffic, work in all types of outdoor weather conditions, and possess strong in-person customer service skills with the ability to self-manage workload and be a motivated team member. A Quality Assurance (QA) Inspector is responsible for evaluating the quality of residential and commercial recycling and disposal practices through investigating and enforcing compliance with the City's solid waste rules, regulations, policies, and recycling programs. The position receives and investigates complaints regarding the quality or deficiencies attributed to the disposal of refuse or recycling collection practices such as garbage spills, contaminated recycling bins and/or barrels, and drop-off center cleanliness. The position communicates with customers regarding the proper techniques for disposing refuse and recyclables, educates customers on solid waste programs, and assists in developing and presenting educational materials regarding departmental programs. A QA Inspector may be responsible for overseeing the City’s internal recycling programs and the Neighborhood Cleanup Program. A QA Inspector may also be responsible for special event sites as needed. This class performs related duties as required. The QA Inspector will be required to work a rotating schedule which may include evening, early morning, holiday, and weekend work as well as working at recycling exhibits; and demonstrations at schools, fairs, trade shows, and other inspection activities.

Requirements

• Graduation from high school or GED
• Good (1 - 3 years) work experience involving frequent public contact in a service capacity
• Must possess a valid Class D Arizona Driver's License by hire or promotion date

Nice To Haves

• Full-time public contact experience resolving various levels of customer concerns in person
• Computer experience including word processing, email, and customer records management
• Experience in the evaluation of quality services and/or proper processes which may have been obtained in an environmental, solid waste, and/or recycling field
• Experience investigating and resolving customer complaints

Responsibilities

• Evaluating the quality of residential and commercial recycling and disposal practices
• Investigating and enforcing compliance with the City's solid waste rules, regulations, policies, and recycling programs
• Receiving and investigating complaints regarding the quality or deficiencies attributed to the disposal of refuse or recycling collection practices
• Communicating with customers regarding the proper techniques for disposing refuse and recyclables
• Educating customers on solid waste programs
• Assisting in developing and presenting educational materials regarding departmental programs
• Overseeing the City’s internal recycling programs and the Neighborhood Cleanup Program
• Being responsible for special event sites as needed
• Working at recycling exhibits and demonstrations at schools, fairs, trade shows, and other inspection activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED