Quality Assurance Inspector/Supplier Liaison

Knight's Armament Company•Titusville, FL

About The Position

The Quality Assurance Inspector/Supplier Liaison provides technical support to suppliers and customers, including internal customers, on quality issues. The role works with cross-functional teams—including production, Sales, Purchasing, Planning, and Production Engineering—to resolve problems promptly. It supports the development, revision, and maintenance of quality systems; promotes and assures high-quality products, services, and support while minimizing costs; pursues cost reductions and savings; investigates and documents root causes and corrective measures for internal entities and suppliers when required; and promotes teamwork in support of the company's vision and success. The position serves as a contact for manufacturing-process quality issues, monitors and reports quality data, helps address nonconforming material, reviews manufacturing documentation, initiates and tracks product deficiencies, communicates with customers and suppliers, and processes customer returns. It reports to the Quality Manager.

Requirements

Experience with manufacturing processes and part conformance.
Experience interacting with customers to resolve customer problems.
Experience handling internal quality issues, evaluating processes, resolving issues, and implementing solutions.
Experience with root-cause failure analysis and investigation.
Experience collecting, processing, and analyzing data and compiling it into reports.
Background in and use of ISO standards and compliance.
Ability to read print drawings and interpret and apply GD&T tolerances.
Ability to work with and lead individuals and teams.
Good writing and communication skills.
Computer skills, including the ability to use Microsoft Office and other programs as needed.
Ability to use standard measuring tools and devices.
Ability to work with little or no supervision and meet deadlines and timing.

Nice To Haves

Magnetic Particle Inspection (MPI) Level II

Responsibilities

Act as a contact for outside customers requiring assistance with manufacturing-process quality issues.
Ensure defect data entry is in place for manufacturing operations required to collect quality data.
Review and monitor trends in nonconforming material to help minimize or eliminate the causes.
Occasionally review manufacturing documentation, including Work Orders and Purchase Orders, for correctness and the criteria and provisions needed for effective product inspection.
Compile and report quality data to assigned customers when required, in accordance with defined reporting agreements.
Initiate and track internal and external product deficiencies, working with Engineering to obtain timely disposition.
Participate in customer communications about quality issues, particularly issues identified by customers or in the field, as needed.
Review and process customer returns (RMA), including inspection and disposition.
Serve as the supplier point of contact for communicating nonconformances and production-item returns, including initiating the return-to-supplier process.
Perform additional duties as required by management.