Quality Assurance Evaluator - Contact Center

Foot Locker•Wausau, WI

1d•Onsite

About The Position

We are looking for a full-time Quality Assurance Evaluator to monitor the interactions our Customer Contact Center Specialists have with our customers. This role is vital to the success of our brand as we strive for exceptional customer service. This position is located on-site in our Wausau, Wisconsin office. Schedule: Monday-Friday 8am-4pm Next available training start date: September 14 Training: You would attend 3 weeks of Customer Care Training from 1pm-5pm. Additionally, there would be in-department training during your regularly scheduled shifts. What our employees say they love most about working here: Their coworkers! The atmosphere: welcoming & sense of belonging Recognition and appreciation from leadership Problem-solving and helping customers Learning about the business Laid back environment Weekends off

Requirements

Proficient computer navigation skills
Ability to multi-task
Positive and solutions-oriented
Written and verbal communication skills
Professionalism when speaking with internal and external customers

Responsibilities

Monitoring and scoring Customer Contact Center Specialists for customer service quality, script adherence, accuracy, and effectiveness
Communicating with leadership to ensure consistency, accuracy, and uniformity of reporting
Running daily and monthly quality assurance reports
Assisting with incoming customer calls, emails, and/or chats as needed