Quality Assurance Engineer

CEGSoft• San Juan, PR, US, PR

18h•$45,000 - $52,000•Hybrid

About The Position

We are building the best workplace for thinkers, experts, service agents, designers, and developers to come together to innovate, grow, and truly make an impact in other peoples' lives through technology. We are proud creators of: Expert Tax - tax preparation software for accountants in Puerto Rico, Taxmania - tax preparation software for citizens of Puerto Rico, Edi - a document management software to modernize the digital office, Follow It - case management software. We serve over 150,000 customers every year. It is paramount for us to deliver quality software solutions and provide “above and beyond” customer experiences to ensure the highest level of customer satisfaction. We are looking for a Quality Assurance Engineer to help us validate, test, and continuously improve the quality of our software applications. In this role, you will play an important part in the development and release process, leveraging your testing, automation, and technical troubleshooting skills to identify risks, prevent defects, and help deliver reliable, secure, and high-quality SaaS solutions.

Requirements

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Information Technology, or a related field preferred; equivalent practical knowledge and skills may be considered.
Three to five years of experience in software testing, quality engineering, test automation, software development, or a related area.
Experience independently testing web-based or SaaS applications across functional, regression, exploratory, and release testing activities.
Experience developing, executing, and maintaining automated tests using programming or scripting skills.
Practical experience with APIs, SQL, Git, defect-tracking tools, Agile development practices, and CI/CD environments.
Independent functional, exploratory, regression, end-to-end, and release testing skills.
Working proficiency in test automation, programming or scripting, Git, pull requests, and code-review workflows.
Knowledge of API testing, HTTP and JSON concepts, SQL, relational databases, and integration testing.
Strong troubleshooting and defect investigation skills, with the ability to communicate clear and technically useful findings.
Ability to assess product and release risks, prioritize testing activities, and provide evidence-based quality recommendations.
Excellent time management, organization, and prioritization skills, with the ability to manage multiple testing activities effectively.
Strong analytical thinking, attention to detail, accountability, and customer focus.
Teamwork and collaboration across QA, Engineering, Product, Support, Success, and other functional teams.
Excellent written and verbal communication skills in English and Spanish.
Mentoring and coaching skills, with a continuous learning and quality-improvement mindset.

Responsibilities

Plan and execute end-to-end quality validation for assigned product features and modules across our SaaS applications.
Design and perform functional, exploratory, smoke, regression, end-to-end, and release testing based on product risks and customer impact.
Develop and maintain reliable automated tests for stable, repeatable, and high-impact scenarios using established frameworks and coding standards.
Test APIs, databases, services, and integrations to validate business rules, calculations, workflows, data integrity, permissions, and error handling.
Investigate and troubleshoot defects using browser developer tools, network traffic, API responses, logs, SQL queries, and test execution results.
Collaborate with Product and Software Engineering teams to improve requirements, acceptance criteria, testability, observability, and overall product quality.
Participate in Agile ceremonies, defect triage, release discussions, and retrospectives while communicating testing progress, blockers, and quality risks.
Mentor and support junior QA team members by sharing technical knowledge, reviewing selected work, and promoting strong quality engineering practices.