Quality Assurance Engineer

HL Mando America Corp•Hogansville, GA

8d•Onsite

About The Position

The Quality Assurance Engineer responds effectively to customer OEM issues by arranging the appropriate personnel or through specialized training. Contributes to the development and implementation of best practices in quality strategy, policies, processes, and procedures to enhance operational performance. Follows up on and implement corrective actions for internal quality issues, occasionally extending responsibility to customer quality concerns.

Requirements

Bachelor’s degree in engineering, business, or a related field.
Less than one year of experience in a quality or manufacturing environment.
Understanding of manufacturing quality management principles.
Ability to analyze product failure types.
Strong customer relationship management skills.
Proficiency in Quality Computerized Systems (Customer Portal, Mando).
Understanding of GD&T and drawing interpretation.
In-depth knowledge of Microsoft Excel, PowerPoint
Strong written and verbal communication skills for effective problem-solving interactions.
Self-directed, results-driven approach with the ability to drive issues to closure.
Excellent leadership and personnel management skills
Must be at least 18 years of age due to federal labor law requirements.
Must be legally authorized to work in the United States.

Responsibilities

Conduct initial investigations of all returned parts.
Analyze OEM quality issues and generate NCR reports for sharing.
Follow parts through the investigation process at the customer site via G1 steering members.
Create and update investigation reports, including 8D reports.
Lead customer meetings and provide professional service.
Address customer needs through OEM systems (Chargeback, SCAR, SPPS, QR).
Utilize Performance Test Stands to evaluate steering gear performance features.
Generate weekly reports analyzing OEM quality trends, quality costs, and investigation updates for upper management.
Develop monthly reports for upper management meetings, analyzing OEM quality trends, claim costs, and investigation updates.
Input data into internal tracking spreadsheets and systems.
Manage PPAP submissions and 4M/EO changes.
Initiate and track non-conformance reports (NCRs) through closure.
Organize and lead all customer meetings (daily, weekly, monthly).
Conduct deep-dive investigations with customers globally (US, China, Korea).